Desktop Support Technician(onsite)
Company: Ovation Workplace services
Posted on: September 12, 2023
Job Role - Desktop Support Technician
Desktop Technician will provide day to day local\remote desktop
support, receive inbound
calls, answer questions, troubleshoot and document steps performed
to resolve challenges
with hardware, software and application issues in a ticketing
system. The candidate will also
need to facilitate customer resolution for calls and engage their
supervisors and managers to
ensure operational consistency across all shifts within the IT
Support Center. Desktop Support
Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to
customer's various core operating systems and platforms, as well be
able to provide support
and apply desktop fault resolution for the approved application
suite. Ideal candidate should
have relevant 3-5 years' experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for
b) Work with Third Party Vendors to remediate complex AV issues as
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7,
Windows 8.1, Windows 10 and
Microsoft Office 2010, Cisco Jabber, another authorized desktop
f) Should have basic knowledge of Mac operating system, to support
Apple pc users.
g) Install, upgrade, support and troubleshoot for printers,
h) Performs general preventative maintenance tasks on computers,
i) Performs remedial repairs on Desktops, laptops, printers and any
j) Use diagnostic tools to troubleshoot problems associated with
network connectivity, and
k) Broad experience of IT with basic understanding of Networks,
Devices and Telecoms.
l) This position requires the ability to work in a project-based
environment requiring flexibility
and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
a) Bachelor's Degree or equivalent in Computer Science or related
b) CompTIA A+, Microsoft Certified Professional (MCP) or
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs,
MS Office 365, PC
installation and troubleshooting, Enterprise anti-virus solutions,
Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices,
Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving
g) Proven ability to multi-task, effectively determine priorities
and meet SLA's.
h) Excellent communication relationship-building and internal
customer service skills.
i) Adaptable and flexible in a fast-changing industry and work
j) Willing to work off-hours and weekends when required for
projects or emergency support.
Keywords: Ovation Workplace services, Buffalo , Desktop Support Technician(onsite), Professions , Buffalo, New York
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