Director of Admissions - $26 - 33.80/hr
Company: ElderWood
Location: Buffalo
Posted on: February 2, 2025
Job Description:
Salary
$26 - $33.80 / Hourly
Overview
The Director of Admissions is responsible for coordinating with the
company's external sales team and managing admissions into the
facility to ensure budget and census goals are met.
Administrative functions, such as participating in census and
admission meetings, attending morning report, submitting daily
reports, conducting tours, tracking conversations, assisting
residents and/or their responsible parties with admission
paperwork, and conducting resident/family surveys will be performed
daily.
As the champion of the Ambassador program, customer service will be
a focus. The Director of Admissions will be responsible for
completing pre[1]admission room readiness activities, meeting
residents and families up on their arrival to the facility,
attending care plan / discharge meetings, being part of the
grievance resolution process and routinely communicating with those
residents and families throughout and beyond their stay at the
facility.
Responsibilities
- Develops open, collaborative working relationships with the
Chief Business Development Officer, external sales team, and
hospital/clinical liaisons.
- Collaborates with internal and external team to meet budgeted
census and admission goals.
- Coordinates the pre-admission process.
- Coordinates all admission paperwork processing to assure timely
bed offers and acceptance.
- Monitors daily bed/census management such as admissions,
discharges and communicating with the external sales team.
- Trends, tracks and reports on tours, conversations, admissions,
discharges, and progress towards census goals.
- Generates and develop ideas, which improve the quality of care
for residents, improve the resident/family experience and to
improve productivity.
- Serves as a champion of the Ambassador program to ensure
excellent customer service is achieved.
- Is an active participant in the facility's internal responses
to grievances.
- Supports the process of admission, by being responsible for
completing a pre -admission/admission checklist that assures
residents or families are contacted prior to admission, room
readiness is achieved, orders or arranges for DME equipment to be
available prior to admission. Will be available by flexing hours
and/or arranging for a designee to flex hours to meet and greet new
patients on the day of admission where orientation to the facility
will be provided. Completed checklists will be maintained and be
available as evidence the process was completed.
- Collaborates with Nursing, Therapy, Social Work/Social Services
and Administration on discharge planning.
- Will attend care plan and discharge meetings and meet with
residents/family on a regular basis throughout the stay.
- After patient discharge, will conduct 30,60,90 day calls.
- Will champion customer service surveys upon admission and
discharge.
- Attends scheduled meetings and conference calls as
required.
- Attends required or preferred in-service training. Will provide
feedback to the interdisciplinary team on customer service outcomes
and provide education to team when necessary.
Qualifications
- Minimum of bachelor's degree in social work, public health, or
related field OR at least five (5) years of experience working in
an Admissions capacity in a skilled nursing facility
- Demonstrated experience in clinical assessments
- Working knowledge of insurance coverage and payment options for
long term care
- Knowledgeable of types of patients admitted to subacute and
long-term care facilities
- Demonstrated proficiency with computer programs and
applications including Microsoft Office and EHR platforms (e.g.
PointClickCare)
- Current, valid driver license
- Sales background highly desired
- This position requires regular interaction with residents,
coworkers, visitors, and/or supervisors. In order to ensure a safe
work environment for residents, coworkers, visitors, and/or
supervisors of the Company, and to permit unfettered communication
between the employee and those residents, coworkers, visitors, and
supervisors, this position requires that the employee be able to
read, write, speak, and understand the English language at an
intermediate or more advanced level.
EOE Statement
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are
considered for positions and are evaluated without regard to mental
or physical disability, race, color, religion, gender, national
origin, age, genetic information, military or veteran status,
sexual orientation, marital status or any other protected Federal,
State/Province or Local status unrelated to the performance of the
work involved. Associated topics: administrator, associate
director, chro, director, guide, guidance, leadership, monitor,
president, vice president
Keywords: ElderWood, Buffalo , Director of Admissions - $26 - 33.80/hr, Human Resources , Buffalo, New York
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