Customer Success Manager
Company: Odoo
Location: Buffalo
Posted on: June 25, 2022
Job Description:
Customer Success Manager - Spanish speakerThis is a hybrid (40%
remote and 60% onsite) role in Buffalo, NY.The Customer Success
Team is responsible for retaining and expanding our existing book
of business. You will wear multiple hats as both a Customer Success
Manager and Account Manager, helping customers across North America
streamline their business processes with Odoo's integrated software
solutions and promoting our usage."You are a trusted advisor who
ensures that his/her customers have the necessary tools and
guidance to be successful with their software." - Customer Success
Team LeadOdoo is the world's top open-source ERP SaaS software and
Customer Success is key to our future success! Apply to work within
an organization that values independence, flexibility, and personal
growth. Join us to find the best solutions for customers that use
our software.Responsibilities:
- Develop new business with existing clients and/or identify
areas of improvement to meet sales quotas
- Build out upsell, cross-sell, renewal and expansion campaigns
to bring in new revenue for the company
- Execute all phases of a subscription renewal plan
- Build and maintain relationships with clients
- Analyze clients' business operations and drive adoption
- Juggle multiple account management projects at a time, while
maintaining sharp attention to detail
- Prepare Quarterly Business Review reports on account
status
- Assist with challenging client requests or issue escalations as
needed
- Act as the primary point of contact for brand new customers
post-sale
- Onboarding and setting up new customers' accounts
- Create and distribute educational materials to help customers
get more value from the product
- Proactively identify and engage existing customers who are
"high churn risks"
- Become the "voice of the customer" and communicate feedback to
internal teams.Qualifications and Requirements:
- Bachelors is required - Business-oriented major is a strong
plus
- Proficiency in g-suite applications preferred
- English & Spanish fluency: both written and verbal, especially
when it comes to customer software discussions
- Demonstrate an understanding of a customer's renewal/growth
life-cycle, have the entrepreneurial spirit, and have a passion for
customer success!
- 1-2 years of experience in sales
- Experience negotiating and closing new businessNice to Have:
- Accounting, manufacturing, inventory, CRM, POS, and/or
E-commerce software or industry/entrepreneurial experience as well
as Microsoft Excel and Google Sheets highly valued
- SaaS or Paas pre/post sales experience or relevant knowledge -
Understand the value proposition of an ERP software to a potential
customer
- Previous role providing of great aptitude with coordination and
keeping organizedCompensation and Perks:
- Compensation includes base salary and commission
- Benefits package: healthcare, dental, vision, life insurance,
Flexible Spending Account, Health Savings Account, and savings on
additional voluntarily selected benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Pre-tax commuter benefits such as parking and transit
- Snacks, fruit, and coffee/drinks on tap!
- Evolve in a nice working atmosphere with a passionate
team!
Keywords: Odoo, Buffalo , Customer Success Manager, Executive , Buffalo, New York
Didn't find what you're looking for? Search again!
Loading more jobs...