Family Access and Connection Team (FACT) Facilitator

Company: Coordinated Care Services, Inc.
Location: Rochester
Posted on: February 18, 2026

Job Description:

Job Description Job Description Description: Family Access and Connection Team (FACT) Facilitator Monroe County Family Access and Connection Team (FACT) Rochester, NY – On-site Full-Time Nonexempt: 40 hours Put the CARE in your CAREER! At CCSI, our mission is to activate possibilities for our customers and employees through collaboration, compassion, equity, and imagination. For more than 30 years, CCSI has been a leading non-profit partner to local governments, schools, and community-based organizations, helping them improve their business processes so they can focus on their missions. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply. We are seeking a talented Family Access and Connection Team (FACT) Facilitator to join our team of nearly 500 employees. The Family Access and Connection Team is Monroe County’s integrated entry point to care for our community’s highest needs/highest risk children and youth, incorporating the Monroe County Office of Mental Health, Office of Probation – Community Corrections and Department of Human Services. The primary goal of the Family Access and Connection Team is to provide short term strength-based assessments and make referrals to service providers. The facilitator position involves social casework responsibilities. CCSI is partnering with Monroe County Family Access and Connection Team (FACT) to hire a Family Access and Connection Team (FACT) Facilitator This position is employed by CCSI and working on behalf of Monroe County Family Access and Connection Team (FACT). In this role, you will Manage a caseload consisting of children and families active with the Family Access and Connection Team. Conduct strength-based and cross system assessments on all assigned youth and families. Utilize Hope Science with youth and families, fully integrating Hope into goal setting and all aspects of collaboration and support. Respond to crisis by phone or in person by creating a plan with the youth and family and accessing emergency services if necessary. Convene and facilitate Family meetings to begin to create an individualized plan of care that is based on a family’s strengths and needs and maximizes the use of informal supports and uses services only when necessary. Build effective linkages and relationships with informal and community supports, child and family serving systems, schools and other formal supports. Provide casework services to the youth and their family to stabilize the family unit and link to appropriate supports and services. Make recommendations to families for programs, services, etc. and completes referrals per family’s request. Complete all of the systems requirements of Monroe County Office of Mental Health, Office of Probation – Community Corrections and Department of Human Services. Provide coverage for intake line and walk-in response for families initiating contact with FACT on a rotating basis. Other activities as assigned by the FACT supervisory team. Requirements: What You Bring Bachelor’s degree in a human services field and 2 years of related work experience or equivalent education and work experience. (see CCSI's equivalency chart ). Experience and interest in working with children and families. Required for this position are: Valid Class D New York State Driver License and access to motor vehicle to meet transportation requirements of position. Satisfactory completion of all required background screenings. Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, Monroe County policies, New York State regulations and Federal regulations. To be successful in this position, you will need to be competent in: Communication skills; both verbal and written. Building collaborative relationships. Valuing diversity and fostering an inclusive environment. Striving for self-development and taking initiative to be resourceful. Problem-solving both independently and with others. Knowledge about the Division of Human Services, Office of Probation-Community Corrections and Office of Mental Health preferred. Ability to work with families positively and productively and use strategies outside the parameters of standard service delivery. Strong telephone skills including clarity and engagement. Ability to be flexible, organized, and work independently, yet be amenable to supervision. Bi-lingual Spanish / English candidates encouraged to apply. CASAC Certified encouraged to apply. At CCSI, you’ll enjoy Market-competitive compensation An award-winning Wellness@Work and employee benefits program. An organization that is committed to racial equity and anti-racist practices. Continuous professional development opportunities. A voice in shaping CCSI’s ever-evolving diverse company culture. We Are CCSI! For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal. At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us. CCSI does not accept inquiries from third-party recruiters or search agencies. Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Coordinated Care Services, Inc. , Buffalo , Family Access and Connection Team (FACT) Facilitator, Social Services , Rochester, New York