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Booking Agent

Company: Delaware North
Location: Buffalo
Posted on: November 10, 2019

Job Description:

Our Exciting Work EnvironmentDelaware North, a leader in the travel services industry is currently seeking sales motivated individuals to promote and sell resort reservations at our inbound contact center in Amherst, NY. (Northpointe Business Park)This position offers great benefits such as:?Starting at $12.00/hr, plus incentiveMEDICAL, DENTAL, VISION PARTICIPATION AT GROUP RATES401K, PAID VACATIONS, RESORT DISCOUNTSMULTIPLE BREAK ROOMS WITH? FRESH FRUIT DAILY, COMPLIMENTARY SODA MACHINE,?TEA/COFFEE.Here, we make all of the reservations for our parks and resorts, and gaming properties throughout the USA and Australia. Come work in fun environment where every day you get to assist guests with booking their dream vacations to destinations such as Shenandoah National Park, SeaCrest Beach Hotel and Tenaya Lodge at Yosemite, just to name a few!The OpportunityWe are seeking dedicated Full-Time Sales Associates?who have proven experience, enjoy working in a high volume customer service environment and have excellent communication skills to:

Use company approved sales and service techniques to educate every customer about our best productsProvide 5-Star personalized experiences to all customersMeet or exceed monthly sales goals Convert rate inquiries into reservations Prepare and process incoming reservations accuratelyEffectively communicate terms and charges to customersRespond to customer inquiries and concerns in a professional and friendly manner Follow and maintain all Quality Assurance standards ?Requirements:
High School diploma or equivalentMinimum 1 year of successful sales and customer service experience in retail or hospitality industryStrong interpersonal skills including listening, empathy and responsivenessAbility to anticipate and solve problemsAbility to multi-task in an efficient, thorough and prioritized mannerAbility to work quickly, accurately and independentlyAbility to speak, read, write and understand EnglishExcellent written and verbal communication skillsProficient in using common computer programsAbility to type 40 WPMAbility to use phone system as required for all aspects of the jobAbility to follow directionAbility to sit for extended periods of time.Who We AreTake your career beyond the ordinary?to the extraordinary.At Delaware North, you?ll love where you work, who you work with, and how your day unfolds. Whether it?s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there?s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.? Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.? Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.All applicants will be subject to a pre-employment background check and may be subject to a?pre-employment?drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.? Delaware North is an equal opportunity employer.??

Keywords: Delaware North, Buffalo , Booking Agent, Sales , Buffalo, New York

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