Customer Service Representatives
Company: Kelly Services
Posted on: September 11, 2019
Customer Service Representatives
Kelly Services is currently recruiting for multiple Customer
Service Representatives for our client, a leading global advisory,
broking and solutions company, at their location in Buffalo, New
This position starts on September 23rd, 2019 and pays $15.00 per
hour, and $15.50 for those bilingual in Spanish.
As a Customer Service Representative, your daily responsibilities
include but are not limited to:
--- Accept inbound calls and e-mails in English and Spanish from
employees and their dependents on issues pertaining to their
health, dental, vision, life, disability, and other insurance
products and services.
--- Research complex/involved inquiries through outbound phone
calls to insurance carriers, web research, or by inquiring with
--- Educate consumers regarding the products available to them.
--- Assist individuals with technology questions related to the
Bright Choices-- Exchange, including unlocking passwords and
helping with website navigation.
--- Respond promptly and handle/resolve consumer inquiries and
--- Obtain and evaluate all relevant information to handle
inquiries and complaints.
--- Perform appropriate consumer verifications.
--- Keep records of consumer interactions and transactions.
--- Respond to and resolve client and consumer billing issues.
--- Record details of inquiries, comments, complaints and actions
--- Follow-up and close all customer inquiries and open cases.
--- Regularly interface with people (groups and individuals) and
communicate within various mediums (E-mail, telephone).
Skills and Qualifications:
--- AS degree or higher preferred; equivalent industry-related work
experience considered in place of degree.
--- One to three (1-3) years of successful customer service
experience, in the health and/or insurance industry.
--- Employee benefits and/or individual insurance experience
--- Life, Accident & Health insurance license a plus.
--- Fluent Spanish preferred - able to translate healthcare
--- Proficiency in Microsoft Office applications and other
web-based software applications:30 pm.
Terms of Assignment:
--- 6-month, contract assignment: Starts September 23rd 2019 with
the possibility of extension.
--- Schedule: Must be available for all shifts (no shift can be
guaranteed ahead of time):
Overtime hours will be available during peak times
o 8:00am - 4:30pm
o 9:30am- 6:00pm
o 11:00am - 9:30pm (Jan-Sept) or 12:30am - 9:00pm (Oct-Jan)
--- Selected candidates will have 2-3 weeks of training on day
shift, 8:00 am - 5:00 pm, and then be assigned to their designated
--- Pay Rate: $15.00/hour, and $15.50/hour for those bilingual in
This position is recruited for by a remote Kelly office, not your
local Kelly branch. Please submit your resume to be considered for
#MD2019Why Kelly--?As a worker today, its up to you to take charge
of your career and look for opportunities to learn, grow, and
achieve your potential. Helping
you find whats next is what were all about. We know whats going on
in the evolving world of workjust ask the nearly 500,000 people we
each year. Connecting with us means getting the support, guidance,
and opportunities needed to take your career where you may have
never imagined.About Kelly--At Kelly, were always thinking about
whats next and advising job seekers on new ways of working to reach
their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because
we believe they allow flexibility and tremendous growth
opportunities that enable
a better way to work and live. Connecting great people with great
companies is what we do best, and our employment opportunities span
a wide variety
of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a
diverse workforce, including, but not limited to, minorities,
individuals with disabilities, protected veterans, sexual
orientation, gender identity. Equal Employment Opportunity is The
Keywords: Kelly Services, Buffalo , Customer Service Representatives, Sales , Buffalo, New York
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