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Customer Service Representative

Company: Maddisoft
Location: Buffalo
Posted on: May 17, 2019

Job Description:

Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested. Send in your resume ASAP. - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Looking for W2 CONTRACT ONLY, Send in resume along with LinkedIn profile without which applications will not be considered. Call us NOW (713)429-4205 Work Location Buffalo, New York 14225 Duration long term Job Posting Title Customer Service Representative The Customer Care Representative will maintain client retention on accounts across North America (PJM, CA, NY, Ontario, New England, and TX). The ideal candidate will possess a combination of account management and analytical skills. The Customer Care Representative reports directly to the Manager of Customer Care. Essential DutiesResponsibilities bullEstablish relationships with customer base both existing and new customers bullReview and update account information as needed for all customers verifying contact information, addresses, documentation required for participation, etc. bullRegular contact with customers to understand their business hours, shifts, any changes in machinery or processes bullMaintain a proactive approach to daily calls and questions address performance andor payment questions address any disputes contact information changes documentation requests, etc. bullReview with customers performance and payment results bullSeasonally review with all customersrsquo on their participation and prepare them for the registration process. bullAbility to understand and verbally discuss program related information with customers bullAssist in renewing the customer when their contract expires bullUnderstand customer needs and expectations bullEffective customer service skills bullAbility to be a self-starter with minimal supervision bullWorking knowledge of electricity markets Working Conditions bullOpen office environment. Minimum Requirements bullAssociates degree or a minimum of four years of experience in a customer relations role Preferred Qualifications bullCustomer service andor account management experience bullPrevious experience working in a call center environment bullPrevious experience working with utilities or sustainability Additional Knowledge, Skills and Abilities bullProfessional written and verbal communication skills bullAbility to communicate information clearly bullAbility to handle questions and disputes in a professional manner bullExperience with task management and the ability to thrive in a fast-paced environment. bullOrganized and strong attention to detail bullAbility to work independently and within a team environment bullAbility to work with limited supervision at times while carrying out duties bullProficient in MS Office advanced Excel skills preferred Physical Requirements NA

Keywords: Maddisoft, Buffalo , Customer Service Representative, Sales , Buffalo, New York

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