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IT Sales / IT Account Manager / IT Sales Technician

Company: Jobs at Nojaim
Location: Buffalo
Posted on: April 14, 2019

Job Description:

Information Technology - Account Managers IT (Sr. and Jr. Levels) Title: IT Sales / IT Account Manager / IT Sales Technician-- Both English and Spanish-speaking Roles Available -- Position: Full time, direct-hire – 8 am – 5pm (Monday – Friday)Location: Buffalo, NY 14212Compensation: $45,000 - $60,000 Base Salary + Commissions + Full Benefits --Career Growth Opportunity***MUST BE PRESENTLY AUTHORIZED TO WORK FOR ANY EMPLOYER IN THE US (Sorry no H1b or OPT Visas at this time)***Our IT Account Managers are true partners to our customers. We build and maintain lasting customer relationships founded on trust, integrity and an in-depth understanding the workings IT infrastructure. We regularly interact with our customers in order foster a holistic understanding their IT infrastructure and their company's IT needs.***The primary mission of this role is maintaining and strengthening the customer relationship; sales are an incidental part of making sure that the customers have the best solutions for their business.***To that end, Partner Account Managers:Act as a customer advocate working closely with all departments to ensure they understand individual customer requirementsEnsure through regular communication with the service team that customers are receiving the proper quality of serviceSet appropriate expectations for service with the customerBuild trust and strengthen relationships by keeping customers informed of the ways that emerging technologies can help their businessComplete regular account reviews and present to customersIdentify customer needs and prepare relevant solutions in accordance with SOPs and best practicesFlexible and adaptable work schedule based on customer needsEmbody the standard of taking IT customer service to its highest-possible level Qualifications and SkillsDemonstrated senior-level relationship management experienceExperience and understanding of building IT business solutions (in-depth technical knowledge not required)Ability to influence and collaborate at all levels to achieve short and long-term objectivesUnderstanding and appreciation of the IT Services industryAdvanced interpersonal, written, and verbal communication skills, including customer presentationsExcellent attention to detailAbility to adapt working style and approach to best communicate with a range of individualsExperience and appreciation of partner management roles and responsibilities, including programs, systems, and tools used to manage partner relationshipsAbility to apply previous work experiences to resolve a wide range of issues in imaginative as well as practical waysExperience and appreciation for working with partners and internal stakeholders to hold them accountable to fulfilling quarterly business objectives while maintaining positive, constructive relationshipsAligned with company core values and culture Technology: -- ConnectWise ticketing system-- QuoteWerks-- Strong understanding of Managed IT Solutions-- MS Excel and the entire Microsoft Office Suite-- Bilingual – Spanish (preferred but not required)-- Salesforce (CRM) or other (preferred but not required) Key Words: Information Technology, Sales, Network, Systems, Servers, Solutions, ConnectWise, Management, Accounts, Relationship, MSP, Service, Hardware, Software, Computer, Printer, Desktop, Laptop, Break – Fix, SaS, Support, Admin, Administration, Project Management, Customer Service, Technician, Technical, Cloud, AWS, Azure, Virtualization, Storage, SAN, LAN, Security, Managed Service, Salesforce, CRM, Bilingual, Spanish, English, Communication,

Keywords: Jobs at Nojaim, Buffalo , IT Sales / IT Account Manager / IT Sales Technician, Sales , Buffalo, New York

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