Hotel Front Desk Agent
Company: Holiday Inn Express of Olean
Posted on: November 26, 2022
Ever wonder what it would be like to work at a hotel? Our
76-room Holiday Inn Express Downtown hotel is in search of a
talented hotel Front Desk Agent/ A Night Auditor who is responsible
for overseeing front desk duties at a hotel or another hospitality
establishment during the night shift. Our Front Desk Agents serve
as the face of our business as a valued connection with our guests
by creating a great hotel guests love & we're looking for a
friendly individual who is challenged and empowered to make a
difference with our guests and who genuinely enjoys being around
people with the ability to manage multiple tasks at once. The ideal
candidate will showcase above and beyond hospitality with each and
every guest. Previous customer service experience is also ideal
with true importance and understanding of responding quickly to
guests' needs and service recovery opportunities. You'll be
corresponding with guests through email, over the phone, and in
person. If you've worked in the hospitality industry before, we
definitely want to talk to you! However, we're willing to train the
right applicant! Flexible hours/shifts available at this time
during our 24/7 operation.
Duties include, but not limited to:
\*Answer the phone at the front desk to respond to current and
prospective guests' needs.
\*Book reservations for individuals, families and groups as
\*Greet walk-in guests and guests with reservations when they
arrive at the front desk.
\*Schedule special services, such as Taxi Services, Dry Cleaning,
etc, when guests inquire.
\*Refer guests to local amenities and venues.
\*Willing to work variety of shifts, including overnights.
\*Communicate guests' requests and complaints to the appropriate
Job Type: Part-time
Pay: From $13.20 per hour
* Employee discount
* Flexible schedule
* Professional development assistance
* 8 hour shift
Work Location: One location%58047475%
Keywords: Holiday Inn Express of Olean, Buffalo , Hotel Front Desk Agent, Sales , Olean, New York
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