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Hotel Front Desk Agent

Company: Holiday Inn Express of Olean
Location: Olean
Posted on: November 26, 2022

Job Description:

Ever wonder what it would be like to work at a hotel? Our 76-room Holiday Inn Express Downtown hotel is in search of a talented hotel Front Desk Agent/ A Night Auditor who is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Our Front Desk Agents serve as the face of our business as a valued connection with our guests by creating a great hotel guests love & we're looking for a friendly individual who is challenged and empowered to make a difference with our guests and who genuinely enjoys being around people with the ability to manage multiple tasks at once. The ideal candidate will showcase above and beyond hospitality with each and every guest. Previous customer service experience is also ideal with true importance and understanding of responding quickly to guests' needs and service recovery opportunities. You'll be corresponding with guests through email, over the phone, and in person. If you've worked in the hospitality industry before, we definitely want to talk to you! However, we're willing to train the right applicant! Flexible hours/shifts available at this time during our 24/7 operation.

Duties include, but not limited to:

\*Answer the phone at the front desk to respond to current and prospective guests' needs.

\*Book reservations for individuals, families and groups as required.

\*Greet walk-in guests and guests with reservations when they arrive at the front desk.

\*Schedule special services, such as Taxi Services, Dry Cleaning, etc, when guests inquire.

\*Refer guests to local amenities and venues.

\*Willing to work variety of shifts, including overnights.

\*Communicate guests' requests and complaints to the appropriate department.

Job Type: Part-time

Pay: From $13.20 per hour

* Employee discount
* Flexible schedule
* Professional development assistance
* 8 hour shift

Work Location: One location%58047475%

Keywords: Holiday Inn Express of Olean, Buffalo , Hotel Front Desk Agent, Sales , Olean, New York

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