Lead Client Service Representative

Company: Ellicott Street Animal hospital
Location: Buffalo
Posted on: November 25, 2022

Job Description:

*Seeking an independent, compassionate Lead Client Services Representative to join our team!*

*Why Ellicott Street Animal Hospital in Buffalo, New York?*

We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, cold laser therapy, and EKG.

Ellicott Street was established in the 1880's and is the longest continuously operating vet clinic in Buffalo! As an AAHA accredited practice, we strive to provide your pets with the best veterinary care possible!

Our goal is to be a sustainable, community-oriented, small animal clinic helping pet owners care for their pets. We are committed to help in the revival of our surrounding neighborhood.

We're here to help. It is important to us to educate pet owners on proper care and training, as well as to become a resource for people in the area.

*Our Commitment to Diversity: *

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this

community.

*Who are we looking for?*

Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. The right candidate must know how to manage staff and handle customers.

*Schedule and Compensation: * The hours for this position will vary. The current hours are Monday - Friday and we schedule anytime between 7:15am-5:30pm. We are currently closed on Saturdays but may reopen in the future so there is the possibility of working an occasional Saturday. The pay range for this role is between $19-21/hr.

*Responsibilities: *

* Ability to manage current CSRs and train new CSRs
* Assist CSRs with client complaints in the absence of supervisors
* Participate in your performance appraisal, and, as requested, in those of others
* Participate in staff and training meetings
* Weekly CSR schedules and finding coverage during a callout
* Assisting in accounts receivable and accounts payable
* Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
* Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted for, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
* Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
* Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
* Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
* Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

*Benefits: *

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life.

These include:

* Competitive salary
* Medical, dental, vision, and prescription drug benefits for you and eligible dependents
* Paid time off for full-time employees
* 401(k) plan
* Continuing education allowance for licensed technicians
* Guardian voluntary benefits

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:
* Buffalo, NY 14203: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Veterinary: 1 year (Preferred)

Work Location: One location%58047475%

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