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Sales Administrator

Company: Derrick Corporation
Location: Buffalo
Posted on: June 24, 2022

Job Description:

We are seeking a meticulous and adaptable sales administrator to provide support for our outside sales channel and serve as a point of contact for customers with queries about products, orders, and deliveries. Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, this role is for you.
To ensure success, the Sales Administrator should have experience in a sales environment and advanced administrative skills. An outstanding sales administrator understands sales performance metrics and provides excellent administrative support. You should be able to contribute to high quality customer service.
The role will also perform administrative tasks as assigned, in support of our outside sales channel.
Qualifications:

  • High school diploma or GED
  • An associate's or bachelor's degree in business administration or similar preferred
  • Previous experience in sales administration, or a similar role
  • Experience within a vertically integrated operation is a plus
  • Exceptional interpersonal and customer service skills
  • Excellent verbal and written communication skills
  • Strong skillset working with Microsoft Office products, ERP systems (e.g., Syteline) and CRM systems (e.g., Dynamics 365) with willingness to train others
  • Advanced knowledge of administrative recordkeeping
  • Familiarity with sales reports and sales record keeping
    Responsibilities:
    • Create new Accounts in our CRM platform upon request from the sales team
    • Maintaining and updating sales and customer records.
    • Verifying orders, including customers' personal information and payment details.
    • Contacting customers by phone or email to answer queries and obtain missing information.
    • Support and back up contract management with equipment orders and keep customers informed of delays and delivery dates
    • Expediting orders through internal liaison
    • Directing feedback from customers to relevant departments
    • Assist with incoming shipments with lab samples
    • Maintain record keeping of distributor contracts
    • Supporting the sales department, and other department administrative tasks as required
      EOE

Keywords: Derrick Corporation, Buffalo , Sales Administrator, Sales , Buffalo, New York

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