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Customer Service Representative

Company: Dynabrade Inc
Location: Clarence
Posted on: June 24, 2022

Job Description:

Dynabrade, Inc., a leading manufacturer of pneumatic and abrasive tools is looking for a Customer Service Representative to join our team!

This position is responsible for providing outstanding service to Dynabrade customers, both external and internal, providing product/service/shipping information, entering orders, and quickly resolving any customer issues with accuracy, efficiency, and courtesy.

Dynabrade, Inc. offers competitive wages, excellent insurance benefits, plus 401(k) profit sharing and employee stock ownership (ESOP) retirement savings plans. As well as, summer hours, holidays and quarterly bonuses.

Responsibilities:
-- Answer incoming customer calls regarding Dynabrade products.
-- Provide accurate and timely quotes.
-- Accurately enter orders into operating system received via telephone, fax, and email.
-- Provide support to customers for existing orders.
-- Provide back-up for fellow team members in Customer Service.
-- Assist in processing customer returns.
-- Upsell additional products and accessories when appropriate.
-- Troubleshoot issues and suggest product solutions.
-- Provide support to the Dynabrade Outside Sales Force.
-- Assist with coordinating tools/orders sent in for repair.
-- Assist Dynabrade staff members from various departments in resolving customer or order related issues.Excellent phone demeanor.
A positive attitude with the ability to see the "larger picture".
Willingness to learn, grow and function effectively in a team environment.
Motivated, organized, and enthusiastic.
2-5 years of customer service / inside sales experience.
Proficient in MS Word and Excel.
Working knowledge of Industrial Products and/or experience with Dynabrade tools preferred.PI183009862

Keywords: Dynabrade Inc, Buffalo , Customer Service Representative, Sales , Clarence, New York

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