Remote Customer Service Representative

Company: VirtualVocations
Location: Buffalo
Posted on: April 9, 2021

Job Description:

A consulting firm is filling a position for a Remote Customer Service Representative. Core Responsibilities of this position include: Responding to inbound call inquiries related to consumer budgets, service authorization, program guidelines, withholding and tax forms Initiating outbound calls to respond to inquiries and to follow-up with previous contacts Meeting quality assurance standards as applicable to program Position Requirements Include: Minimum 1 year related experience and/or training in customer service Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures General knowledge of PC navigation and commands (I.e. copy, paste, highlight functions) Proficient writing skills, including ability to compose reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients and customers Ability to manage time effectively in a fast paced environment

Keywords: VirtualVocations, Buffalo , Remote Customer Service Representative, Sales , Buffalo, New York