Temporary Customer Service Representative

Company: Navient
Location: Arcade
Posted on: April 8, 2021

Job Description:

Pioneer Credit Recovery IncDo you enjoy research and problem solving? Do you enjoy talking to and helping customers by phone?Navient has immediate openings for temporary, Customer Service Representatives, training class begins Monday, March 29th!Join Navient as a temporary work-from-home Customer Service Representative at $16.00/hour plus bonus. The duration of this temporary role will last between 3+ months, depending on business needs. Computer equipment will be provided! This new role will be fast paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner. Please Note: Applicants must reside within 1-1.5 hours of Arcade, NY, Perry, NY or Horseheads, NY Work Schedule Virtual Training Hours will vary and fall within the following days/hours:Monday- Friday, 8 AM-5 PM ESTRegular Schedule:Full-time schedules will vary and fall within the following days/hours:Monday- Friday, 8 AM-5 PM ESTMINIMUM REQUIREMENTS:High School Diploma or G.E.D. Applicants must be NY residents & must be located within 1-1.5 hours of Arcade, NY, Perry, NY or Horseheads, NY Experience in servicing customers with professionalism, diplomacy and consideration for the customers requests or concernSome completed college coursework will serve as substitute for work experienceHigh speed internet access (Minimum 10MB upload speed, 5MB download speed)You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot. Landline phone or cell phoneMust be able to download an app on a Smartphone or tabletPrivate workspace or home office free of distractions and outside noiseExcellent written and verbal communication skillsFast learner, ability to maintain an in-depth understanding of the training curriculumExcellent PC and internet navigation skillsEfficient time management skills PREFERRED QUALIFICATIONS: Prior experience in a high-volume call center preferredAll offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.Navient (Nasdaq: NAVI) is a leading provider of asset management and business processing solutions for education, healthcare, and government clients at the federal, state, and local levels.We help our clients and millions of Americans achieve financial success through our services and support.Headquartered in Wilmington, Delaware, Navient also employs team members in Indiana, western New York, northeastern Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, and other locations.To view the Navient Benefit Brochure click here (EOE is The Law - click here for more informationEqual Opportunity Employer Race/Ethnicity/Sex/Disability/Protected Veterans/Sexual Orientation/Gender IdentityNavient participates in E-Verify. To View the E-Verify notice, click here (.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at the number below.Navient (855) 281-1828

Keywords: Navient, Buffalo , Temporary Customer Service Representative, Sales , Arcade, New York