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Customer Service Representative

Company: 43North
Location: Buffalo
Posted on: February 16, 2020

Job Description:

Customer Service RepresentativeThis is not your entry level customer service job! Ready to get the startup experience? Are you a kind, passionate person? Do you have a passion for helping people and problem solving?HiOperator is a next-gen customer service platform, combining integrations, AI, and awesome people. We don't actually call our team Customer Service Representatives-- we are Customer Happiness Engineers. Why? Because we are strategically engineering excellent customer service which creates customer happiness.We are located in downtown Buffalo and we're looking for motivated people-people to be part of a small, growing team. You'll get to use cutting-edge software, learn how a bunch of different companies do customer service and have some fun while doing so! We don't care about which degree you have--or if you even have a degree. To us, the ability to hustle and persevere outweighs any degree that you may have (even if it's from an Ivy league).Customer service can be a grind sometimes - but it's a challenge that the entire team at HiOperator - from our engineers to our development team to our CEO - embraces. What we care about is finding awesome people who are tech-savvy, excellent team workers, self-motivated, intrinsically curious, and very punctual!We are hiring for multiple full-time positions.------------What you'll do:Support HiOperator's widespread clientele by providing a variety of customer support services. We handle phone, chat and email service.Provide feedback on HiOperator's internal software - we push software updates weekly!Work closely with Account Managers/Team Leads and Executive MembersYou will be the primary point of contact for our client's customers and will have a huge impact on their customer experienceSchedule Options:Friday-Tuesday 8am-5pmWed & Thurs 8am-6pm / Fri & Sat 1-11pmSunday-Thursday 2-11pmAbout you:Dependable - Will show up ready to roll everyday with a positive attitude and creative mindset.Tech Savvy - You should be the sort of person who can do some initial troubleshooting on your own, be comfortable reinstalling Slack and 1Password for example. You should be able to type 50+ wpm.Self Starter - We're a small startup and things can be ambiguous and chaotic at times. You'll take the initiative to be strategic and understand the importance of interaction while having an awesome attitude and the ability to hustleCollaborative - We work together, learn together, and grow togetherQuick Learner - You will be covering customer service for various different clients, which requires an ability to learn things quickly and adapt to changing policies and proceduresWillingness to be flexible - You cover for someone, they cover for you, in all thingsMust be willing to work weekends and eveningsMore about you:Comfort using Google Suite of ProductsExperience using customer service software is a plus: i.e. ZenDesk, FreshDesk, Shopify, MagentoDetail-orientedExcellent written and verbal skills6+ Months in Customer Support RoleWeekend and Evening availability is a mustPhone experience a plusVisit us to learn more: www.hioperator.comThis is not a remote position - Buffalo, NY only please :)

Keywords: 43North, Buffalo , Customer Service Representative, Sales , Buffalo, New York

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