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Booking Agent

Company: Delaware North
Location: Buffalo
Posted on: December 4, 2019

Job Description:

Our Exciting Work EnvironmentTop Performers Only - We are looking for the best to be around the best! This is a great oportunity for hospitality students to obtain experience in the industry.

Delaware North, a leader in the travel services industry is currently seeking sales motivated individuals to promote and sell resort reservations at our inbound contact center in Amherst, NY. (Northpointe Business Park)


Starting at $12/hr, plus incentives


Here, we make all of the reservations for our parks and resorts properties (and some gaming properties) throughout the USA and Australia. Come work in fun environment where every day you get to assist guests with booking their dream vacations to destinations such as Shenandoah National Park, SeaCrest Beach Hotel and Tenaya Lodge at Yosemite, just to name a few!

The OpportunityWe are seeking dedicated Sales Associates who have proven experience, enjoy working in a high volume customer service environment and have excellent communication skills to:

Use company approved sales and service techniques to educate every customer about our best products
Provide 5-Star personalized experiences to all customers
Meet or exceed monthly sales goals
Convert rate inquiries into reservations
Prepare and process incoming reservations accurately
Effectively communicate terms and charges to customers
Respond to customer inquiries and concerns in a professional and friendly manner
Follow and maintain all Quality Assurance standards


High School diploma or equivalent
Minimum 1 year of successful sales and customer service experience in retail or hospitality industry
Strong interpersonal skills including listening, empathy and responsiveness
Ability to anticipate and solve problems
Ability to multi-task in an efficient, thorough and prioritized manner
Ability to work quickly, accurately and independently
Ability to speak, read, write and understand English
Excellent written and verbal communication skills
Proficient in using common computer programs
Ability to type 40 WPM
Ability to use phone system as required for all aspects of the job
Ability to follow direction
Ability to sit for extended periods of time.

Who We AreTake your career beyond the ordinary-to the extraordinary.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Buffalo , Booking Agent, Sales , Buffalo, New York

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