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Help Desk Support Technician

Company: The Bonadio Group
Location: Buffalo
Posted on: November 11, 2019

Job Description:

We have a tremendous opportunity for an ITCS Support Technician in our Rochester, NY office. A qualified candidate would work closely with the IT team to provide timely, accurate and friendly technical support to the firm. This role requires the ability to continually learn and use new skills, to work in a high-paced, changeable client-service environment, and to create raving fans of our internal clients by asking the right questions, being effective communicators, and providing responsive and effective solutions.
Responsibilities:

  • Provide technical assistance for incoming calls to ITCS via ticketing system, phone, email & walk-in
  • Provide support for hardware and software issues over the phone and in person
  • Utilize call tracking software to track and manage work done
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
  • Provides after hours and weekend support and must be able to work on Saturdays if required
  • Support iPhones, iPads, and Android devices
  • Setup and configure computers and equipment for employees
  • Help manage and track computer inventory
  • Setup projectors and connect and troubleshoot video conference meetings
  • Other duties will be assigned based on abilities
    Qualifications:
    • Required associates Degree in Information Technology field and/or Comp TIA A+ certification
    • Preferred an industry recognized Help Desk Certification (ITIL, HDI) and/or help desk environment experience
    • Experience with QuickBooks and Pro Advisers a plus
    • Scripting and PowerShell knowledge
    • Must be able to lift at least 50 pounds
    • Excellent customer service skills
    • Excellent verbal and written communication skills
    • Ability to work independently and as part of a team
    • Knowledgeable in installing and troubleshooting software and computer hardware
    • Knowledge of the cloud based technologies, Microsoft Office, and Microsoft Windows
    • Ability to complete multiple simultaneous tasks and projects in a timely manner
    • Comfortable working under pressure and in a fast paced environment

Keywords: The Bonadio Group, Buffalo , Help Desk Support Technician, Professions , Buffalo, New York

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