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Senior Change Management Analyst

Company: Delaware North
Location: Buffalo
Posted on: November 10, 2019

Job Description:

Our Exciting Work Environment This position will be based out of Delaware North's new global headquarters, a state-of-the-art, 12-story, mixed-use building in downtown Buffalo, N.Y. The headquarters facility, reflective of our values, integrates the latest advances in environmental, energy conservation and office design. The Opportunity Reporting to the Senior Manager of Communication and Engagement, this role will support enterprise-level strategy and standards relating to change management, communications and stakeholder engagement. Facilitates and troubleshoots the implementation of communication and workforce engagement to support changes to process, technology, and organizational structures. Additionally, builds, maintains, and coordinates an integrated view of enterprise-level changes within the program office and across initiatives to plan and execute, highlighting interdependencies, risks, and people-related impacts. Responsibilities

  • In close partnership with Communications & Engagement team, develops and supports frameworks and plans to drive practical business solutions leveraging change management and communication and engagement practices and tools.
  • Produces communication materials leveraging various channels aligned with the branding and execution of workforce enablement.
  • Supports the communication strategy, focused on the informational needs of associates while retaining integrity of the change initiative or project.
  • Creates presentations, memos, campaigns or other collateral to inform and engage the workforce during times of change management.
  • Works independently, while also acting as leader and mentor for more junior analysts on the team. Requirements
    • Bachelor's degree required, Master's degree preferred.
    • 5-7 years' experience in communications; experience in internal communication and associate engagement preferred
    • Previous involvement in large-scale change initiatives; strong understanding of phases of change, stakeholder engagement and change management
    • Excellent multi-tasking several projects at different stages of development
    • Ability to lead others to solve complex problems; demonstrates exceptional analytical thinking
    • Excellent oral and written skills including articulation, poise, grammar, punctuation and clarity
    • Demonstrated experience in business writing
    • Strong working knowledge of Microsoft Office; knowledge of MS Project, SharePoint or other project management software preferred.
    • Travel: Up to 25% as needed. Who We AreAt Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.#LI-JW1

Keywords: Delaware North, Buffalo , Senior Change Management Analyst, Professions , Buffalo, New York

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