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Workforce Enablement Analyst, True North **

Company: Delaware North
Location: Buffalo
Posted on: June 15, 2019

Job Description:

Our Exciting Work Environment This position will be based out of Delaware North s new global headquarters, a state-of-the-art, 12-story, mixed-use building in downtown Buffalo, N.Y. The headquarters facility, reflective of our values, integrates the latest advances in environmental, energy conservation and office design.

The Opportunity
At Delaware North we have a a long history of operational success and we have ambitious goals for our future growth and operating performance. These aspirations are supported by a transformative enterprise-wide initiative called True North. True North re-imagines the Delaware North operating model by creating processes and tools and providing enhanced support to our local teams that will enable us to best serve our guests, clients, and 55,000+ associates.

To achieve these goals, we need people like you. The True North team is hiring a Workforce Enablement Analyst to assist with project management-related activities and partners across team in reporting-out status, project deliverables and drafting of new resources. Identifies gaps in communication or training and minimizes impacts by acting quickly to resolve. Serves as liaison to team in terms of navigating & communicating front line change and impacts.
Responsibilities include:

  • Facilitates training utilizing various methods (virtual, instructor led, blended, micro-learning)
  • Serves as subject matter expert from front to back of a system, procedure or nuance to working methods and provides real time coaching & execution of functionality
  • Stays grounded, connected and empathetic with teams and individuals while pacing through various stages of change
  • Assist with the development and implementation of change management standards (training, resources & tools) in-line with project and system development life cycles and methodologies for a project.
  • Assists communication, alignment, and coordination efforts across stakeholders for a given project to ensure interdependencies, risks, and opportunities are identified and appropriately actioned against.
  • Assists with status reporting and resource planning for a given project.
  • Helps develop project-level updates for a given project. Required Education, Experience, & Skills:
    • Bachelor s degree required, Master s degree preferred
    • One (1) to three (3) years of experience in management, consulting or analytical role with solid technical background and understanding or hands-on experience in change management and implementation of projects
    • Excellent oral and written articulation and presentation skills
    • Strong working knowledge of Microsoft Office; knowledge of MS Project, SharePoint or other project management software preferred.
    • Travel up to 70% Who We Are Take your career beyond the ordinary to the extraordinary.
      At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
      Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .
      All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
      Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

      #LI-PE1

      Associated topics: backend, bakery manager, day manager, food service supervisor, general manager, gm, night shift manager, operations manager, shift leader, shift manager

Keywords: Delaware North, Buffalo , Workforce Enablement Analyst, True North **, Professions , Buffalo, New York

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