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Customer Service - Logistics (6785)

Company: Livingston International
Location: Buffalo
Posted on: November 10, 2018

Job Description:

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 100 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. JOB SUMMARY & RESPONSIBILITIESFluent in French. Reporting to the Manager Service Coordinator, the Service Coordinator will be the primary point of contact for responding to client inquiries and issues. This would include resolving inquiries and issues for assigned clients as well as providing support to other Services Coordinators.

  • Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at root cause .
  • Provide communication of resolution to the client accordingly.
  • Respond to client issues and opportunities for improvement including incorrect HS classification, slow releases incorrect billing/invoices etc.
  • Provide clients with information as required based on the needs identified during reactive client contact.
  • Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys.
  • Document all client interaction in Salesforce.com.
  • Process credits and/or invoices and determine write offs and/or collection issues within prescribed guidelines.
  • Recognize when an issue has not been resolved, escalate matter to either respective MSD and/or CSM and work collaboratively until a resolution
  • has been achieved.
  • Continuously monitor relationship with clients, assessing strengths, weaknesses and opportunities and share this information with the MSDs
  • and/or CSMs in order to strengthen our client relationships.
  • Identify client needs for other LII solutions and inform CSMs to follow up on the leads.EDUCATION
    • High School Diploma/College Degree preferred
    • A minimum of 2 years progressive client relationship management experience (previous work experience as an IA would be preferred)
    • LCB/CCS or working towards earning preferredKNOWLEDGE & SKILLS
      • Fluent in French
      • Strong interpersonal and customer service skills (both verbal and written) with the ability to deal effectively with both internal and external clients.
      • Strong organizational skills with the ability to work in a fast pace environment.
      • Strong analytical and decision making skills with the ability to prioritize workload.
      • Sound knowledge of Customs processes, procedures and regulations. Knowledge of U.S. Customs and OGA requirements, procedures and regulations would be a definite asset.
      • Knowledge of Harmonized Tariff Schedule and regulations.Livingston is proud to be an equal opportunity workplace and is an affirmative action employer. Associated topics: clerk, crane, forklift, forklift operator, logistics, logistics operation, logistics support, logistics technician, trainee, warehouse support

        Keywords: Livingston International, Buffalo , Customer Service - Logistics (6785), Professions , Buffalo, New York

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