Customer Service Coordinator
Company: Penske
Location: Buffalo
Posted on: September 24, 2024
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Job Description:
Position Summary: A Penske Customer Service Coordinator is
focused on working with customers to schedule preventative
maintenance requests, coordinate outside repairs, plan and manage
the shop work plan. This position is located at the Penske facility
located at 3828 Broadway in Buffalo, NY Major Responsibilities: •
Develop daily and weekly workforce plans by factoring customer
needs, estimated unscheduled repairs, available parts, technician
skill sets and work hours to maximize customer service and
productivity. • Communicate with customers as needed for
maintenance updates including changes to schedule or work, billing
concerns, or to resolve service issues. • Assure that all Penske
Rental units are maintained and prepared for customers • Ensure
parts are available for scheduled work • Hold vendors accountable
for quality and adherence to schedule for outside work • Provide
customer service, assuring customers are satisfied and will return
for additional business. • Maintain shop productivity by optimizing
the work plan • Coordinate with district billing clerks as
necessary • Other projects and tasks as assigned by supervisor
Qualifications: • 2 years of customer service experience required •
At least 1 year of hands on mechanical experience required • 2
years of supervisory experience preferred • At least 2 years of
service department administration preferred • High School diploma
or equivalent required • Associates Degree, Technical School
Degree, or Bachelors Degree preferred • ASE certification preferred
• Prior experience with service scheduling programs and diagnostic
programs preferred • The associate will be required to understand
and comply with specific instructions, guidelines, rules,
regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT,
OSHA, and all Penske safety and maintenance policies; including but
not limited to the correct selection and use of appropriate tools,
PPE, machine guarding, and established best safety practice. •
Regular, predictable, full attendance is an essential function of
the job • Willingness to travel as necessary, work the required
schedule, work at the specific location required, complete Penske
employment application, submit to a background investigation (to
include past employment, education, and criminal history) and drug
screening are required. Physical Requirements: The physical and
mental demands described here are representative of those that must
be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. • While performing the duties of this job, the associate
will be required to move frequently, stand, walk, climb, bend, and
sit for extended length of time throughout their scheduled working
period. • The associate is required to use their hands on a routine
and daily basis to grasp, reach, touch, handle, feel, and/or
otherwise operate required tools or controls. • The associate must
be able to work safely at heights using applicable ladders and
elevated working platforms. • The associate must be able to safely
work in all weather conditions. • Given the frequent movement of
large trucks through the workplace, the associate must be able to
see and hear in order to safely navigate the work environment. •
The associate must be able to regularly lift and/or move up to
50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Pay: $25.00 per hour Benefits: Our excellent benefits plan keep
associates and their families happy, healthy and secure. To learn
more visit https://penske.jobs/benefits Penske is an Equal
Opportunity Employer. Job Category: Vehicle Maintenance
Management/Supervisors Job Family: Customer Experience Address:
3828 Broadway Primary Location: US-NY-Buffalo Employer: Penske
Truck Leasing Co., L.P. Req ID: 2412853 Date posted: 09/23/2024
Keywords: Penske, Buffalo , Customer Service Coordinator, Professions , Buffalo, New York
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