Sr. Analyst, Customer Care, Sales, & Supply Chain
Company: Lactalis American Group
Location: Buffalo
Posted on: April 18, 2024
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Job Description:
DescriptionLactalis American Group is currently seeking
candidates to join our Commercial Deli team in Buffalo,
NY.--Lactalis, the world leader in dairy, is a family-owned
business with more than 85,000 pragmatic and ambitious
professionals worldwide, committed to nurturing the future by
providing healthy and delicious dairy products that bring people
together every day. We produce award-winning dairy products that
bring people together every day. We offer an enviable range of
dairy brands including Galbani, Prsident, Kraft Natural Cheese,
Cracker Barrel, Black Diamond, Parmalat, Siggi s, and Stonyfield
Organic in addition to several brands imported from our affiliates
in Europe.--At Lactalis, our core values of AMBITION, ENGAGEMENT,
and SIMPLICITY are at the heart of everything we do. We are
dedicated to building a safe, diverse, inclusive, and authentic
workplace and we know that our candidates come from many different
backgrounds, cultures, and experiences. If you re excited about
this role but your past experience doesn t align perfectly with
every qualification in the job posting, we still encourage you to
apply and share with us your STORY, your PASSION, and your
EXPERTISE! --You may be just the perfect candidate for this or
other roles within our company.--Lactalis is an equal employment
opportunity employer. We will not discriminate against applicants
with regard to any legally-recognized basis including, but not
limited to: veteran status, race, color, religion, sex, national
origin, age, marital status, sexual orientation, and physical or
mental disabilities.--From your PASSION to oursAs the Sr. Analyst,
Customer Care
Sales and Supply, one will play a crucial role in driving the
strategic planning and execution of forecasting activities, while
overseeing the customer care Specialist functions within the
commercial deli organization. One would become the frontline
representative responsible for providing timely communications and
support to sales, broker and customers while collaborating with the
customer service and supply chain teams.From your EXPERTISE to
oursKey responsibilities for this position include:Manage: The
overall process starting with analyzing Market and LD specifics
trends to help guide forecast information, work with planning to
ensure adequate inventory levels, based on the forecast, are in the
correct locations, manage the internal functions to problem solve
and communicate to deliver 98% OTIF to the LD customers.--Revenue
Growth Management: utilizing the above information helps lead, in
conjunction with LD Managers, guidance on improving the LD Revenue
Growth Management process.--Customer Care Specialist:Manage to
98.5% On Time and in full-service level to the LD Customers while
assisting the supply chain groupOrder Issue Resolution:
--Investigate and identify issues related to LD orders, such as
delivery delays, damaged items, or supply shortages shipments.
Collaborate with logistics, LAG DC s, and transportation to address
and resolve order-related concerns. Collect and analyze customer
feedback to identify trends and areas for improvement.Customer
Interactions: Coordinate with LAG Customer Service to
manage/formulate communications and respond to sales managers,
brokers, and customers, when necessary, via phone, email, promptly,
and professionally.Support sales, brokers, and customers in
navigating concerns, resolving issues, and providing timely
information.Issue Resolution: --Proactively identify, investigate,
and troubleshoot customer problems, providing timely and effective
solutions. While collaborating with other departments to escalate
and resolve complex issues. Collaborate with cross-functional
teams, including Sales, Supply Chain, and Transportation, to gather
relevant data and insights on all deli orders/issues.Product
Knowledge: --Develop and maintain a deep understanding of the LD
portfolio to effectively address customer inquiries and concerns.
Provide product information and guidance to sales, brokers
customers as needed.Communication: --create and manage
communications with the sales managers, customer service, supply
chain, brokers/customers. Document customer interactions and
feedback for continuous improvement. Proactively communicate with
customers regarding the status of their LD orders and any potential
issues. Provide timely updates on resolution progress, ensuring
transparency and customer confidence.Create a management process
for LD to ensure a culture of constant improvement with LD
commercial-supply chain coordinationInternal LD lead: with regards
to all future discussions regarding systems related to customer
care coordination, ie commercial to supply
chain--Forecasting:Challenge the LD Commercial team to utilize
provided trend data to better forecast inventory levels to ensure
98.5% OTIF while minimizing/eliminating dump &
downgrades.Forecasting: Help sales & supply chain implement
forecasting models to predict product demand, market trends, and
customer behavior. Will partner with senior management to align
forecasting and customer care strategies.Analyze historical data,
market dynamics, and external factors to refine forecasting
accuracy.Cross-Functional Collaboration: --Work closely with other
departments such as Sales, Marketing, and Plants & Supply Chain to
ensure alignment between sales and supply chain.Foster a
collaborative culture that promotes information sharing and
coordination across different functions.Strategic Planning:
--Contribute to the development of business strategies by providing
insights derived from forecasting models and sales, brokers and
customer feedback.Performance Metrics: Define and track key
performance indicators (KPIs) for forecasting accuracy and customer
care support effectiveness.Participate in regular meetings to
discuss ongoing challenges and share insights for continuous
improvement to the overall forecast.Demonstrate commitment to a
safe working environment that promotes the health and wellbeing of
all employees and that will further contribute to the Company s
overall performance and success.--Travel and/or extended or
off-work hours may be required.This description reflects management
s assignment of essential functions, it does not proscribe or
restrict the tasks that may be assigned.To fulfill these
responsibilities, tools such as a computer, phone, and/or
allowance(s) may be provided.Reasonable accommodations may be made
to enable individuals with disabilities to perform these Essential
Duties and Responsibilities.Requirements----From your STORY to
oursQualified applicants will contribute the following:Education &
ExperienceBachelor's degree required or the equivalent of 6+ years
of experience in lieu ofPreferred degree in Business Administration
or Supply Chain ManagementMinimum of 5+ years of experience in
customer service, sales support, and/or supply chain
coordinationPreferred experience in the FMCG realm, food & beverage
industry a strong +Skills / Abilities / KnowledgeStrong
organizational and multitasking abilities--Excellent communication
and problem solving skills--Strong analytical mindsetLeadership
skills--Proven track record in customer service management and
forecastingA solid understanding of sales principles, customer
service best practices, and supply chain management concepts
Keywords: Lactalis American Group, Buffalo , Sr. Analyst, Customer Care, Sales, & Supply Chain, Professions , Buffalo, New York
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