Computer/Network Support Technician

Company: Planned Parenthood CWNY
Location: Buffalo
Posted on: January 27, 2023

Job Description:

Computer/Network Support Technician Buffalo, NY Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.In support of Planned Parenthood of Central and Western New York (PPCWNY)'s mission, the Computer/Network Support Technician has responsibility for technical and administrative support to all end users. The Computer/Network Support Technician maintains a working knowledge of existing hardware, software, and telephone systems in use to maximize efficiency of the network and users' utilization of them. Assists the Regional Director of IT in expanding the PPCWNY/PPNCNY/UHPP IT network and telephone system.Essential Functions Computer/Network SupportAssists the Regional Director of IT to develop, design, implement and maintain the Help Desk, virtual and intranet systemsServe as one point of contact for technical support from end users across all PPCWNY/PPNCNY/UHPP locations, by acknowledging, tracking and prioritizing all technical issues reported and may work with external vendors as part of this processAt the desktop level, provide hardware/software resolution in a timely, accurate and creative manner either via telephone, email, remote support software, and/or in personBasic support of the electronic health record application and the remote environmentPerforms basic network management functions including but not limited; to creating and deleting user accounts, assignment of user's groups and privileges, resetting passwords, resolving internet and phone/voicemail issues, fax/postage machines, and A/V equipmentAssists Regional Director of IT in thinking strategically about emerging IT, networking and phone system technologies for health centers and make long-term plans for integrating such technologiesEnsures that systems are appropriately secured based on best practices and other regulations such as but not limited to HIPAA; this includes but is not limited to; antivirus, patching, and backup validationInstallations and setup of new hardware/software and also performs routine maintenance/repairs on selected equipmentShows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and othersAdministrationAssists in maintaining a current IT and telephone system architecture documentKeeps abreast of current technical development in software, telephone and call center systemsAdheres to internal controls, comply with agency policies, participate in the enforcement of HIPPA and maintain the highest standards of ethics and integrityMaintains asset tracking and conduct routine audits of agency equipmentDevelops training materials, procedures and/or train end users in the proper use of hardware and software as neededCoordinate with Purchasing Manager and Regional Director for IT related equipment as neededOther Accountability ActivitiesMay act as a representative of the agency as requestedParticipates in affiliate initiatives Requirements Qualifications Bachelor's degree in Computer Science or a related field or an equivalent combination of education and experienceMinimum of 2 years of experience in all areas of local and wide area network management (Cisco experience preferable) to include system configuration, setup, troubleshooting planning, designing, implementation and user support; experience installing and supporting various Microsoft server technologies (Active Directory, Exchange, Terminal Service, Operating System, and Office); experience installing telecommunications equipment is requiredExperience with electronic medical record systems NextGen and Epic is encouragedAbility to work independently, prioritize, multi-task, meet deadlines and conduct research on a wide range of computing issues is essentialExcellent communication skills (verbal and written) are requiredThis position requires the ability to work a flexible schedule and to travel to multiple sites as neededMust have a valid NYS driver's license with access to transportationPlanned Parenthood seeks candidates who have experience working with diverse racial and socio-economic populations, including African Americans, Hispanics or other racial and ethnic groupsA commitment to Planned Parenthood of Central and Western NY (PPCWNY)'s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essentialWork Schedule This is a full-time, 40 hour a week, position; regular schedule will be Monday - Friday with occasional evenings and weekends. Compensation Minimum starting rate for this position is $22.42/hourly. Benefits We offer a generous benefits package including health insurance, paid time off, and a retirement plan with company match. Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Keywords: Planned Parenthood CWNY, Buffalo , Computer/Network Support Technician, Professions , Buffalo, New York