Help Desk Analyst (Remote - NYS only)
Company: Zones, LLC
Location: Buffalo
Posted on: January 25, 2023
Job Description:
Position Overview- This Position is work-from-home. Candidates
must reside in NYS.- Hourly & Weekly pay: $15-16.50 to start
commensurate with experience + room for advancement and job
mobility.- We provide 3 weeks Paid Time-off, medical/dental/vision,
matching 401K and much more.DescriptionThe Help Desk Analyst will
provide Level 1 support to clients. This position will provide
customer-friendly assistance to clients experiencing difficulty
using IT products and services. The Technical Support Analyst will
troubleshoot, diagnose and resolve or escalate Level 1 incidents
received as necessary. You may also install, configure, administer,
support and analyze the network status monitoring tools. We provide
24/7 support and offer 1st, 2ndand 3rdshift schedules with the
opportunity for advancement.Key ResponsibilitiesThe requirements
listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.TheHelp Desk Analystis primarily responsible for:
- Performing technical customer support to our NYS client via
telephone, chat and email support
- Provide level 1 triage and resolutions such as password resets,
account unlocks and troubleshooting network connectivity
issues.
- Performing call backs as required
- Identifying and/or coordinating hardware and software requests
and offering solutions for customer accounts
- Acting as a subject matter expert (SME) across limited subject
areas.
- Training and mentoring other service desk associates as
neededWe are seeking candidates with the following qualifications
and skills:Education, Certifications, & Technology Requirements:
- High School Diploma/GED or equivalent experienceWho You Are:
- Ability to learn and become knowledgeable of customer products
and services
- Experience working on a help desk/service desk handling tickets
preferred
- Experience troubleshooting Desktop hardware and associated
peripherals preferred
- Proficiency in navigating accounts with multiple skill set
requirements
- Demonstrate effective soft skills, active listening skills and
ability to empathize with customer's situation
- Ability to eventually resolve more complex support ticket
requests
- Ability to provide support to new team members
- Effectively manage length of calls/handle time
- Ability to thrive in a fast-paced but fun work
environment.
- Promote teamwork and call center success
- Must have an entry to intermediate understanding of - Microsoft
Outlook 2010, Windows 10, Various web browsers and basic computer
terminology#LI-CM1#LI-Remote As a rapidly growing global provider
of IT solutions, we've expanded from Seattle to Sydney and beyond -
with reach in over 80 countries around the world. Today's top
brands count on Zones and our world-class partners - Microsoft,
Apple, Cisco, Dell, Lenovo, and more - to transform their
enterprises. To support this transformation, Zones offers products
and services across four Solution Environments: Workplace
Modernization, Network Optimization, Data Center Transformation,
and Security Fortification. Zones nfrastructure, the Services
Company of Zones, is a collaborative team of more than 700
technology architects, engineers, technicians, and specialists that
designs, builds, and operates IT solutions. Our focus on insight,
execution, and results has helped us become the First Choice for
ITTM for many of today's top brands. Zones nfrastructure offers a
comprehensive Benefits package While we're committed to providing
top-tier solutions, we're just as committed to supporting our own
team. Our employees enjoy a variety of comprehensive benefits,
including medical/dental/vision coverage, life insurance, a 401(k)
plan with matching provision, paid time off, and much more. And as
a Minority Business Enterprise, a Corporate Plus member of the
Northwest Minority Supplier Development Council, and an Equal
Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job - it's an exciting career
immersed in an inventive, collaborative culture. If you're
interested in working on the cutting edge of IT innovation, sales,
engineering, operations, administration, and more, Zones is the
place for you!
Keywords: Zones, LLC, Buffalo , Help Desk Analyst (Remote - NYS only), Professions , Buffalo, New York
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