Senior It Support Technician

Company: Prizm Document & Technology Solutions
Location: Buffalo
Posted on: January 24, 2023

Job Description:

Senior Tech Guru

Prizm is looking for an experienced IT support technician to join our team in a leadership position. The job will be responsible for working with clients and co-workers to deliver best-in-class technical services to small and medium businesses. This is a fast-paced job with many concurrent responsibilities. The ideal candidate will enjoy solving complex problems and impacting the success of our clients on a daily basis.

Responsibilities:
--- Developing & Implementing Technology Roadmaps for Clients
--- Assisting team members with complex IT situations
--- Server & Software Implementation & Troubleshooting
--- Researching & Vetting New Technologies to Expand Prizm's Stack
--- Articulating Complex Technology In Understandable Terms to Clients & Prospects
--- Help with SOP Across All Projects
--- Explaining what "The Cloud" is and why it's not scary for business.
--- And all other common aspects of IT support.

Qualifications:
--- BS Degree in Computer Information Systems, Computer Science, Business Administration (related field) or higher.
--- Minimum 4-5 years relevant experience
--- Proven Communication and Leadership Skills
--- Extensive Knowledge of Networking, Windows & Azure AD & M365, Cloud Technologies, ERP Software, SQL, Quickbooks
--- Cybersecurity Training a huge plus
--- Great Attitude Toward Teamwork & New Technology Concepts
--- Flexibility to Change Tasks Quickly and Manage Multiple Projects Simultaneously

About Company:
Prizm is a leader in delivering enterprise level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one stop shop approach to take the worry out of businesses technology needs and performance so they can focus on what they do best!

Keywords: Prizm Document & Technology Solutions, Buffalo , Senior It Support Technician, Professions , Buffalo, New York