IT Desktop Support Analyst
Company: Eaton
Location: Orchard Park
Posted on: January 23, 2023
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Job Description:
Join Eatons Information Technology Team and help positively
impact our business through leading technologies, exciting and
challenging enterprise projects, and new platforms. We are
currently seeking an IT Support Analyst to join our Cobham
Aerospace team. This position is based in Orchard Park, NY.
Position Overview: The IT Analyst is responsible for providing
client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile
Device, Printers) support with minimal supervision of a supervisor
or senior peer. Customers include all of Eatons internal IT users
within a specific geographic Zone. This includes monitoring
Incident and Request queues and meeting defined SLAs for Incident
and Request resolution. Making what matters work at Eaton takes the
passion of every employee around the world. We create an
environment where creativity, invention and discovery become
reality, each and every day. Its where bold, bright professionals
like you can reach your full potentialand where you can help us
reach ours. In this function you will: Deploy, configure and
2nd/3rd level support mobile devices, printers, PC/laptop hardware,
PC/laptop operating system and standard productivity software for
internal IT users at locations within a geographic Zone. Follow
standard ITSM processes of Asset Management, Change Management,
Incident Management, Request Management, Problem Management and
Project Management to serve internal IT users and drive high
performance against operational metrics. Handle PC Lifecycle
Management, including Provisioning, Asset Management and Disposal.
May also assist with disposal of other IT assets. Participate in
application, infrastructure, security and OpEx initiatives and
support activities as needed related to site infrastructure that
requires physical on-site presence, interaction with site personnel
and/or expertise about site-based IT systems. Provide smart hands
and eyes support for other infrastructure located outside the sites
you support on behalf of the Infrastructure SME teams. Participate
in annual Risk Assessment and ProfitPlanning activities, including
Distaster Recovery Reviews. Assist with support of various
site-based IT systems that are not supported by Enterprise IT
teams. This varies widely from site to site. Influence IT
budgeting, forecasting and spending for SIS and Site IT budgets.
Why work at Eaton?We provide benefits that are industry competitive
and focused on employee well-being. Listed below are programs that
are offered globally, but program availabilities may vary by site.
Flexible work options to help balance work/life demands (at
participating Eaton sites) Healthcare/retirement savings programs
Competitive compensation packages to reward skills and performance
Tuition assistance or financial help for ongoing learning and
development Health, Dental, Vision & Wellness programs Donation
matching (U.S., Canada, Puerto Rico) When we embrace the different
ideas, perspectives and backgrounds that make each of us unique, we
as individuals and as a company are stronger.
QualificationsRequired (Basic) Qualifications: High School Diploma
or GED from an accredited institution. Minimum 2 years of IT
experience. This position requires use of information or access to
hardware which may be subject to the International Traffic in Arms
Regulations (ITAR). All applicants must be U.S. persons within the
meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S.
Permanent Resident (i.e. ''Green Card Holder''), Political Asylee,
or Refugee. No relocation benefit is being offered for this
position. Only candidates within a 50-mile radius of Orchard Park,
NYwill be considered. Active-Duty Military Service member
candidates are exempt from the geographical area limitation.
Preferred qualifications: Associate Degree or Bachelor''s Degree in
business or technology from an accredited institution. ITIL, MCSA,
or comparable certification. 5 plus years of IT experience
supporting Windows operating systems and PCs. Position Criteria:
Other IT Infrastructure (working knowledge) network, servers,
storage, phone systems Miscellaneous Equipment used in
manufacturing locations such as bar code scanners, specialized
printers, industrial PCs, RF Scanners, etc. Customer Service
experience. Use of ticketing system and meeting Service Level
Agreements IT Service Management - Asset Management, Incident
Management, Request Management, Problem Management and Change
Management. Intermediate level phone skills in order to provide
support virtually. With minimal supervision of a supervisor or
senior peer, participate in Merger and Acquisition activities such
as site closure, opening and relocation. May be contacted after
hours for emergencies. We are committed to ensuring equal
employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless
of an applicant''s race, color, religion, sex, sexual orientation,
gender identity, age, national origin, disability, marital status,
genetic information, protected veteran status, or any other status
protected by law. Eaton considers qualified applicants regardless
of criminal histories, consistent with local laws. To request a
disability-related reasonable accommodation to assist you in your
job search, application or interview process, please call
412-893-3600 or send an email to: [Click Here to Email Your
Resum]What you will get from usEatons mission is to improve the
quality of life and the environment through the use of power
management technologies and services. We provide sustainable
solutions that help our customers effectively manage electrical,
hydraulic and mechanical power more safely, more efficiently and
more reliably. Making what matters work at Eaton takes the passion
of every employee around the world. We create an environment where
creativity, invention and discovery become reality, each day. Its
where bold, bright professionals like you can reach your full
potentialand where you can help us reach ours. Eatons 2020 revenues
were $17.9 billion, and we sell products to customers in more than
175 countries. We have approximately 85,000 employees.We make work
exciting, engaging and meaningful for our employees through our
dedication to tackling some of the toughest power management
challenges on the planet and by never losing sight of what matters.
Our culture is built on a strong commitment to practicing our core
values and supporting our employees with the tools they need to
succeed. We pledge to always foster a diverse and inclusive
environment, including inclusion resource groups that bring
together employees who share a common purpose, interest or
background. In the past year, our company has received top
employment recognition by the Human Rights Campaign and almost
fifty percent of our Board of Directors represented diverse groups.
When we embrace the different ideas, perspectives and backgrounds
that make each of us unique, we as individuals and as a company are
stronger.We have demonstrated our passion for sustainability with
the recent announcement of cutting carbon emissions from the
companys operations by at least 50 percent by 2030. We are ethical,
passionate, accountable, efficient, transparent and committed to
learning. We are confident we can deliver on our promise to improve
the quality of life and the environment because of the attributes
that our employees embody.We are committed to ensuring equal
employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless
of an applicant''s race, color, religion, sex, sexual orientation,
gender identity, age, national origin, disability, marital status,
genetic information, protected veteran status, or any other status
protected by law.Job: Information TechnologyRegion: North America
US/Puerto RicoOrganization: Corporate SectorJob Level: Individual
ContributorSchedule: Full-timeIs remote work (i.e. working from
home or another Eaton facility) allowed for this position?: NoDoes
this position offer relocation?: NoTravel: Yes, 10 % of the
Time
Keywords: Eaton, Buffalo , IT Desktop Support Analyst, Professions , Orchard Park, New York
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