IT Desktop Support Analyst

Company: Eaton
Location: Orchard Park
Posted on: January 23, 2023

Job Description:

Join Eatons Information Technology Team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms. We are currently seeking an IT Support Analyst to join our Cobham Aerospace team. This position is based in Orchard Park, NY. Position Overview: The IT Analyst is responsible for providing client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eatons internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours. In this function you will: Deploy, configure and 2nd/3rd level support mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone. Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics. Handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets. Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems. Provide smart hands and eyes support for other infrastructure located outside the sites you support on behalf of the Infrastructure SME teams. Participate in annual Risk Assessment and ProfitPlanning activities, including Distaster Recovery Reviews. Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site. Influence IT budgeting, forecasting and spending for SIS and Site IT budgets. Why work at Eaton?We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsRequired (Basic) Qualifications: High School Diploma or GED from an accredited institution. Minimum 2 years of IT experience. This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ''Green Card Holder''), Political Asylee, or Refugee. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Orchard Park, NYwill be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Preferred qualifications: Associate Degree or Bachelor''s Degree in business or technology from an accredited institution. ITIL, MCSA, or comparable certification. 5 plus years of IT experience supporting Windows operating systems and PCs. Position Criteria: Other IT Infrastructure (working knowledge) network, servers, storage, phone systems Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. Customer Service experience. Use of ticketing system and meeting Service Level Agreements IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management. Intermediate level phone skills in order to provide support virtually. With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activities such as site closure, opening and relocation. May be contacted after hours for emergencies. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant''s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [Click Here to Email Your Resum]What you will get from usEatons mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours. Eatons 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the companys operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant''s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Job: Information TechnologyRegion: North America US/Puerto RicoOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the Time

Keywords: Eaton, Buffalo , IT Desktop Support Analyst, Professions , Orchard Park, New York