Field Technician II

Company: GiGstreem
Location: Buffalo
Posted on: November 25, 2022

Job Description:

Field Technician Tier IIIn your role as Field Technician II, you are a local representative of GiGstreem and a crucial part of building the GiGstreem brand through your positive interactions with customers, clients, and partners. In this role you will be responsible for the installation, troubleshooting and maintenance of GiGstreem network, at locations including but not limited to customer premise, property grounds, in-building, rooftops, towers, and data centers. Travel may be required up to 40%.Responsibilities* Serve as an ambassador of GiGstreem by positively representing the brand and building report with residents and staff of GiGstreem serviced communities* Provide exceptional customer service during installation and support of GiGStreem customers* Climb and work on rooftops, communications towers, and other elevated locations to install, maintain, repair, and/or replace wireless radios, antennas, mounts, cabling, and other network infrastructure* Survey new and existing properties to determine existing infrastructure and serviceability, inspect quality, complete Wi-Fi heat mapping, or perform other discovery activities* Recognize, practice, and ensure all safety rules and procedures, reporting any violations to the direct supervisor or management* Test and troubleshoot network issues including power, connectivity, cabling/equipment, and other low voltage cable or networking associated issues* Terminate CAT/RJ45 and punch down CAT cable into keystone jacks, 66-110 blocks, patch panels and other network hardware* Pull, splice, terminate, and test fiber optics cable with OPM and OTDR testing equipment* Dress in Communication Closets/IDF s demonstrating exceptional attention to cleanliness of work and cable management* Install indoor and outdoor Wireless Access Points (WAP), and other wireless hardware* Rack and stack networking hardware including routers, switches, patch panels and battery backup equipment.* Participate in an on-call rotation with other field service personnel to provide 24x7 coverage for in-field support, troubleshooting, and repairs* Must have a strong and reliable work ethic, be willing and able to follow directives, and be able to work in inclement weather conditions* Other duties as assignedAs part of this role, GiGstreem may require completion of additional tower, wireless and/or fiber certifications within the next 3 months. If required, reasonable timelines will be established and GiGstreem will supply necessary materials, training, and payment for any required courses.Requirements* 1-year minimum experience with Point-to-Point (P2P) installs, repairs and alignments* 1-year minimum experience pulling, splicing, and terminating fiber* Inventory management is a plus* Self-driven and capable of managing his/her/their own timePI196170713

Keywords: GiGstreem, Buffalo , Field Technician II, Professions , Buffalo, New York