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Windows Desktop Analyst - Hybrid

Company: AIC
Location: Buffalo
Posted on: September 24, 2022

Job Description:

Windows Desktop Analyst - Hybrid

The Windows Desktop Analyst position within the IT department is responsible for the design, maintenance, and management of the enterprise Windows endpoint environment. This position will be the Subject matter expert for Windows on the Physical workstations as well as Virtual Machines. The role will include but is not limited to the below Skills and requirements.

Build and maintain the image as well as the upgrade task sequences in SCCM. This would include PowerShell scripting, maintaining 3rdparty application, XML creation and altering as well as managing new driver packages.
Excellent troubleshooting skills of failed SCCM task sequences, SCCM application failures, Windows Updates via SCCM /Intune, as well as any other issues that might arise in the windows environment
Scripting skills, specifically PowerShell. The candidate will need the ability to write and alter PowerShell scripts to help find and resolve issues within tour workstation environment.
Communication and Project Coordination. Each year this role will be the project coordinator for the Windows 10 upgrade project. Including:Testing of new version of Windows
Communicate with all departments and early adopters to coordinate testing and gather feedback
Organize deployments or new Window's OS version
Test and resolve issues when they arise from the upgrade
Troubleshoot failed windows 10 upgrades
Work with Information security to test new Group Policy baselines.

Work closely with Service Desk to resolve outages in a timely manner.
Research and implement new technology to improve the end user experience as well and the management of the Windows endpoint environment
Create documentation for the ServiceDesk as well as the Windows Server team
Have a basic understanding of VMware Virtual machines with ability to build and add resources as needed.
Assist the Horizon VDI team with any windows 10 related issues
Work with the ServiceDesk to help maintain the Desktop Lifecycle


At least 5 years in working as a Windows analyst
At least 1 year working with SCCM and/or Intune
Ability to work onsite 50% of the time

Keywords: AIC, Buffalo , Windows Desktop Analyst - Hybrid, Professions , Buffalo, New York

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