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IT Helpdesk Analyst

Company: Cobham Plc
Location: Orchard Park
Posted on: January 15, 2022

Job Description:

Location US-New York-Orchard Park Date Posted 22 Nov 2021 Eaton Mission Systemsformerly Cobham Mission Systems is seeking an IT Helpdesk Analyst for their Orchard Park, New York facility. The ideal candidate will be responsible for providing 2nd/3rd line support for applications including but not limited to Microsoft Windows, Office, Project, Visio, Active Directory, and Remote Desktop Services. Key Responsibilities: Provide 2nd/3rd line support for applications including but not limited to Microsoft Windows, Office, Project, Visio, Active Director and Remote Desktop Services. Troubleshoot and manage collaboration applications such as WebEx and Skype for Business Plan and coordinate comprehensive testing of new applications and or upgrades Resolve complex issues across applications Execute logical and complex troubleshooting methods Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues, in line with service level agreements for technical issues and either resolve or escalate as appropriate Liaise with external third party support teams to resolve issues to a successful conclusion, as necessary Interface with other IT Service teams where required, to resolve/escalate issues Assist with IT related projects and travel to other Cobham regional sites, as required. Minimum Requirements : An Associate's Degree in Computer Science (or equivalent) along with 3 - 5 years of experience in an Enterprise environment Experience in desktop and mobile technologies Preferred Qualifications : Advanced degree ITLT IT Service Delivery certification would really STAND OUT Excellent working knowledge of collaboration applications such as WebEx and Skype for Business Web development utilizing Visual Studio IDE Experience in MS SQL and MySQL databases Plan and coordinate comprehensive testing of new applications and or upgrades Knowledge of scripting languages such as PowerShell and Command Shell Ability to initiate and monitor actions to investigate and resolve problems in applications, systems, processes and services. Execute logical and complex troubleshooting methods. Assists with the implementation of agreed remedies and preventative measures. Assist with the specification, development, research and evaluation of application standards. Applies these standards to resolve or escalate issues and gives technical briefings to staff members. Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken. Acts to highlight and resolve potential instances of unauthorized assets such as unlicensed copies of software Implement stakeholder engagement/communications plan. Deal with problems and issues, manage resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Collect and use feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Help develop and enhance customer and stakeholder relationships. Excellent time management, communication, decision-making, presentation, human relations, organizational and business relationship skills As a contractor with the Federal government, Eaton is subject to the Executive Order mandating COVID-19 vaccination. As permitted by applicable law, the candidate(s) hired under this posting must provide evidence of full vaccination as defined by CDC guidelines, or request a medical, pregnancy or religious accommodation exempting them from the requirement. Vaccination status will not be verified until after an offer of employment is provided, and candidates may also request a medical, pregnancy or religious accommodation at that time. Cobham Mission Systems'values of Trust, Talent and Technology have driven us from our launch in 1934 by Sir Alan Cobham, an aviation innovator, to becoming a global leader in state-of-the-art aerospace and defense systems. And it's the insights of our innovators today that will secure our collective future. Innovators like you. Cobham Mission Systemsis one of the world's leading companies engaged in the development, delivery and support of leading-edge aerospace and defense systems in the air, on land and at sea. Our clients and partners trustCobham Mission Systemsto deliver the mission-critical technology they need, and we trust our employees to draw on their ingenuity and passion to deliver those solutions. This leads to an empowering culture for our people. Our Leadership team is open, sharing plans for the next five years, driving retention by offering demanding, exciting work, and providing full guidance and mentoring. Cobham Mission Systemsis an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of Cobham to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. Cobham will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. To see all of our latest opportunities and for consideration please visit www.cobhammissionsystems.com/career. Follow us on our LinkedIn page at www.linkedin.com/company/cobhammissionsystems

Keywords: Cobham Plc, Buffalo , IT Helpdesk Analyst, Professions , Orchard Park, New York

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