QA Lead Analyst - Fraud Detection Operations
Company: KeyBank
Location: Buffalo
Posted on: January 11, 2021
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Job Description:
About the JobWorks under the guidance of leadership to drive and
analyze operational support processes. Confirming the decisioning
of the alert review; affirming procedures were followed, ensuring
the technical accuracy of the decision per regulatory guidance.
Documenting feedback of alert reviews and escalating technical and
procedural themes to management (additional coaching for individual
employees or the department as a whole). Mentors others. Works
independently and advises others, recognized as subject matter
expert. Other responsibilities may include participation in the
following departmental activities: procedure development/review,
training development, root cause analysis related to driving
procedural enhancements, and participation in technology related
enhancements. Essential Job FunctionsFraud and/or Quality
Monitoring experienceStrong attention to detail to identify
anomalies in business processingBroad understanding across Fraud
OperationsAbility to independently create a new function and
document processes, procedures, trainingDemonstrate superior
analytical skills while confirming the decisioning/outcome of an
alert review. Ensure the decisioning was well articulated with a
supportable rationale while complying with departmental
procedures.Identify opportunities to improve the effectiveness
and/or efficiency of policies, procedures and/or processes and make
the appropriate recommendations to management, take part in
implementation and drive towards completion.Demonstrate and
maintain familiarity of industry trends and practices in
operational area, Risk Management, Compliance, and Operations.
Identifies and implements operational improvement concepts.Assist
in developing reporting and metrics to measure performance and
effectiveness of operational processes.Support all solutions for
business critical operational or technology issues including
operational impact, root cause analysis, cross business impact, and
arrival at solutions; communicate clearly to end users and key
stakeholders.Partner and communicate with stakeholder groups to
ensure workload is effectively prioritized, planned, and tracked to
completion.Required Qualifications5+ years of experience in a fraud
operations and/or QA roleHigh school diploma, college degree
preferredFLSA STATUS:KeyCorp is an Equal Opportunity and
Affirmative Action Employer committed to engaging a diverse
workforce and sustaining an inclusive culture. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status.
Keywords: KeyBank, Buffalo , QA Lead Analyst - Fraud Detection Operations, Professions , Buffalo, New York
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