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Desktop Technician

Company: NTT Data Inc
Location: Buffalo
Posted on: November 22, 2020

Job Description:

Description

Goal: Refresh 400+/- devices installed at associate homes

Objective: Deliver Dell 5470 AIO Thin Clients and reclaim Dell 3040 thin Clients

Reporting to: Team Lead and Project Coordinator

Schedule:

* Weekdays 8am to 5pm or 9am to 6pm

* Weekends - 9am to 2pm (Will be pre-scheduled based upon workload and project timeline)

Description:
Technicians will be part of a team of 3 individuals sharing the workload to ensure new devices are prepared, packaged accurately and with care for presentation. Workflow will be managed through SOM, service Now ticketing system.

Requirements: Must be able to lift

* 50lbs

* Fulfill requirements for shipping and receiving

* Prepare boxes for shipping

* Pack and seal boxes

* Communicate via email phone with client associates

Daily activities:

* Receive new stock as delivered from vendor

* Inventory received stock inclusive of asset tagging

* Store inventory for safe secure storage

* Prepare Configure hardware for use ( attach stands and apply IHA approved configuration)

* Package for shipping

* Prepare packing slip from request

* Pack AIO with any additional items listed in the ticket

* Check off items packed on packing slip

* Set aside for QC tech to verify packing to packing slip

* Seal and label

* Coordinate shipping with 123 Delivery

* Communicate scheduled delivery with associate

* Confirm delivery

* Schedule Reclaim of 3040 device

* Receive reclaimed devices

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT Data Inc, Buffalo , Desktop Technician, Professions , Buffalo, New York

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