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Network Technician (entry level)

Company: Presidio
Location: Buffalo
Posted on: October 18, 2020

Job Description:

Network Systems Technician (entry level) for the IT Infrastructure Server Operations Team Location: Buffalo, NY (local candidates) Duration: 3-6 months CTH Perform tasks requiring on-site support for basic & intermediate level requests for Information Technology clients/end devices, applications, & server/network infrastructure per the responsibilities listed below: Provide dedicated Senior Leadership, Executive and Board member support. Work escalated tickets by assisting with desktop troubleshooting, server and application support, printer maintenance, MDM configurations and remote user support. Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests into problems, incidents, and requests using ServiceNow. Monitor ServiceNow ticket queue, respond promptly to incidents and problems and follow through to resolution. Communicate to senior team members, managers, and the business of any issues that need management attention and problems that impact large numbers of clients. Provide technical support for remote office and remote users via a combination of phone and Microsoft Teams to resolve incidents. Collaborate with on-site staff to supplement the existing knowledge base and document solutions. Follow up with various teams for root-cause analysis (problem management) for continuous improvement of service delivery processes. Serve as the first point of contact for service desk team members seeking technical assistance.

Keywords: Presidio, Buffalo , Network Technician (entry level), Professions , Buffalo, New York

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