Banking Services Operations Associate III - Mortgage Payments Maintenance

Company: M&T Bank Corporation
Location: Buffalo
Posted on: February 15, 2020

Job Description:

Overview: Completes basic mortgage payment processing and special loans duties and basic research tasks. Primary Responsibilities: - Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance. - Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements. - Complete basic documentation preparation related to mortgage loan modification documents. - Respond to or initiate standard requests on exception payment applications or mortgage document term research. - Complete mid-level complexity research into maintenance completed, payments and payoffs. - Complete entry-level reconciliations of system maintenance and cash work as required by assigned area. - Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic. - Maintain contact with internal business partners and external customers as required in completing assigned responsibilities. - Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank. - Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. - Promote an environment that supports diversity and reflects the M & T Bank brand. - Maintain M & T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned. Scope of Responsibilities: The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above. Education and Experience Required: Associates degree, or in lieu of a degree, a combined minimum of 2 years higher education and/or work experience Proven internal and external customer service experience Proficiency with personal computers as well as pertinent spreadsheet and word processing software Demonstrated verbal and written communication skills Demonstrated problem-solving skills Education and Experience Preferred: Minimum of 1 years relevant experience Location Buffalo, New York, United States of America

Keywords: M&T Bank Corporation, Buffalo , Banking Services Operations Associate III - Mortgage Payments Maintenance, Professions , Buffalo, New York