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Production Support Analyst

Company: M&T Bank
Location: Buffalo
Posted on: February 15, 2020

Job Description:

makers, doers, and builders, working to create the most advanced technology solutions in banking. We re not your stereotypical suit and tie bankers: we re an innovative team of leading tech experts, pushing boundaries, and taking risks. We re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow s bank, today. Consumer, Business and Digital Banking We work with our retail banking, business banking, consumer lending, mortgage and digital banking businesses to define far reaching technology strategies to evolve our customer experiences, to make us easier to business with and to deliver solutions that deliver real value. This includes all core consumer deposit, loan and payment processing and servicing platforms; all core channel systems for retail branches, ATMs and call centers; custom built online and mobile banking platforms; and and marketing ecosystem capabilities. Essential_Position_Responsibilities * Provide application support for Non-Prod, Production and Disaster Recovery environments * Triage support incidents and escalate high priority events to appropriate group * Communicating proactively to assess issues and provide periodic status updates * Work in a collaborative manner with other teams internally and externally * Troubleshoot, configure, and administer proprietary applications in Non- Prod, Production and Disaster Recovery environments * Create and maintain documentation relative to application support and implementation * Working to maintain application reliability by working to identify systemic issues through root cause analysis The_Successful_Candidate_Will_Have * Combined minimum of 4 years' higher education and/or operational/business analytics experience * Experience with applications on Windows, web based, and mobile platforms * Ability to maintain effective relationships with various system administrators and development teams. * Exposure to Agile development preferred * Experience with ticketing systems preferred * Understanding of SDLC preferred About_M&T M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us. LocationBuffalo, New York, United States of America

Keywords: M&T Bank, Buffalo , Production Support Analyst, Professions , Buffalo, New York

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