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Solutions Analyst, Workforce Management

Company: Delaware North
Location: Buffalo
Posted on: December 5, 2019

Job Description:

The OpportunityWho We Are

At Delaware North we are driven by our vision to delight guests by creating the world's best experiences today while reimagining tomorrow. Founded and owned by the Jacobs family for more than 100 years, we are a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.

The Opportunity

At Delaware North we have a long history of operational success and we have ambitious goals for our future growth and operating performance. These aspirations are supported by a transformative enterprise-wide initiative called True North. True North re-imagines the Delaware North operating model by creating processes and tools and providing enhanced support to our local teams that will enable us to best serve our guests, clients, and 55,000+ associates.

To achieve these goals, we need people like you. The Solutions Analyst will support the configuration and implementation of the Company's business solutions, including by not limited to workforce management (WFM) solution/platform during the design, testing and implementation phases of the project.

To ensure we hire the right person for the position, we are open to a remote work arrangement with ability to travel 50% or more as business requires. This role is project-based for an approximate period of 10-12 months, with the possibility of extension or alternative placement.

What Great Looks Like in the Role

Supports the plan and implementation of the WFM solution, playbook including policies and procedures
Maintains integrity and accuracy of WFM solution; analyzes, tests, and implements WFM platform modules
Provides application configuration for time and attendance system, as well as finance cost centers, payroll, and related structures. Will write queries and reports to effectively use WFM solution.
Configuration of work schedules, absence/attendance types, quotas, entitlement, deductions, time entry and evaluation.
Provides business process re-engineering, configuration, data conversion, application integration, testing, rollout, and post-implementation support
Develop, maintain and manage to a project plan that addresses the technology enablement of project, including integration of technical milestones into overall project plans.
Adhere to and enforce data governance architecture for WFM solution
Assist in the development and maintenance of a set of defined procedures and a plan to execute and monitor compliance with those procedures.
Works closely with developers, vendor services, PMs, and internal IT to identify data solutions and to continuously improve HR systems and delivery mechanisms.
Supports development, maintenance of platform through needs analysis, business requirements documentation, test conditions development and acceptance testing, consulting with users for needs assessment, process improvements, recommended solutions, and implementation of applications.
Writes detailed descriptions of user needs, program functions, and modification process.
Reviews WFM solution capabilities, work flow, and scheduling limitations. Interacts with users and acts as liaison between programmers and users.
Directs and coordinates the work of others to develop, test, install, and modify programs.
Routinely resolves extremely complex problems involving various groups across functional lines, and exercises independent judgment in developing process, techniques, and success factors.
During the course of project assignment, may support other solutions across Operational Excellence


Required Skills and Experience

Bachelor's degree or equivalent experience
1-2 years project management experience required
Strong Kronos (or similar systems) experience
Prior experience as a functional member with mid to large scale HR technology projects for system upgrades, enhancements, and working on cross functional project team
Experience with union populations and associated system functionality preferred
Strong HR acumen and technical aptitude, with proven experience in measurement, data analysis and interpretation
Advanced analytical and problem solving skills
Self-starter who possesses strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity
Experience with creating processes and establishing measurements of the effectiveness of processes

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.


Keywords: Delaware North, Buffalo , Solutions Analyst, Workforce Management, Professions , Buffalo, New York

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