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Supervisor End User Site Support

Company: Catholic Health System
Location: Buffalo
Posted on: December 5, 2019

Job Description:

SunIRef:it Supervisor End User & Site Support Catholic Health System 108 reviews - Buffalo, NY 14214 Catholic Health System 108 reviews Read what people are saying about working here. Job Description Facility: Administrative Regional Training Cntr Status: Full Time Work Schedule: Varied with Call Weekend and Holiday Rotation Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: Yes Hours: 8-4 Shift: Shift 1: FTE: 1.******: Summary: The Supervisor End User and Site Support manages a team that provides service oriented technical support to the Catholic Health (CH) client community in all matters relating to end user technologies. The Supervisor End User and Site Support ensures all team members handle administration, escalation and/or resolution of any technical problems, service requests, or project work. In addition, the Supervisor End User and Site Support provides leadership by example and a willingness to share knowledge and assist all team members. Success in this position requires interaction with many disciplines and diverse groups of people with varying skill levels. Responsibilities: EDUCATION Associate's degree required, Bachelor's preferred In lieu of Bachelor's degree, 8 years of applicable experience required Relevant technical certifications will also be considered EXPERIENCE Requires at least three (3) years of related experience KNOWLEDGE, SKILL AND ABILITY Superior written and verbal communication skills Strong leadership skills Strong technical aptitude and excellent analytical and organizational skills The ability to act as a customer service advocate The ability to lead by example and willingness to share knowledge and coach team members Experience with client - server applications is required Advanced knowledge of Microsoft Operating Systems, Microsoft Active Directory Network and Productivity Suites such as Office Experience with Server operating systems (AIX, Sun Solaris, Linux, Windows Server, SQL Server) Experience with end user computing devices including PCs, handhelds, mobile and various peripherals Experience with Cisco switches and ability to troubleshoot basic issues Familiarity with incident, change and problem management Strong leadership with inventory control and processes WORKING CONDITIONS: Have a valid driver's license, transportation, and be willing to travel between CH sites as needed. Regular on-call rotation ENVIRONMENT Normal heat, light space, and safe working environment; typical of most office jobs. Catholic Health System - Just posted report job - original job

Keywords: Catholic Health System, Buffalo , Supervisor End User Site Support, Professions , Buffalo, New York

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