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CONTACT CENTER SPEC I

Company: Northwest Bank
Location: Buffalo
Posted on: October 13, 2019

Job Description:

At Northwest we know that exceptional customer service is at the heart of our company. As a Call Center Specialist, you can be a part of that team. If you have a passion for helping customers and enjoy solving problems, we'd love to meet you! We are eager to attract the best, so we offer competitive compensation and generous benefits package. What you'll do on a typical day:

* Identify and resolve customer problems in an efficient manner

* Manage difficult or emotional customer situations

* Educate customers on bank products and services

* Approach others in a tactful manner and react well under pressure

* Look for ways to improve and promote quality

* Demonstrate excellent listening and interpretative skills

* Demonstrate ability to establish collaborative customer relationships in a fast paced environment

* Aim to resolve customer inquiries at first contact

* Provide support of bank technical products and services

* Make outbound calls as delivered and instructed in an efficient manner

Requirements

What you need to succeed in this position:

* High school education or equivalent, required

* College degree in a related field, preferred

* Prior customer service experience, required

* Prior banking experience, preferred

* Proven organizational skills

* Verbal and written communication proficiency

* Problem solving and analysis skills

* Technological understanding of computers and online systems

* Ability to troubleshoot online access issues

* Knowledge of computer, mobile app and bill pay systems

* Knowledge and proficiency of debit and credit card systems

* Knowledge of the bank's automated system * Demonstrate accuracy and thoroughness

* Reliable and dependable work habits

* Solid computer skills with the ability to use multiple systems and screens

Our center is open Monday through Friday 8:00am-8:00pm and Saturday 9:00am-1:00pm and is closed regular bank holidays. You can expect to work evening shifts and Saturdays on a rotating basis. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.

Keywords: Northwest Bank, Buffalo , CONTACT CENTER SPEC I, Other , Buffalo, New York

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