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Quality Assurance Associate IV

Company: Conduent
Location: Buffalo
Posted on: October 13, 2019

Job Description:

About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Job Description--- Monitors transactions to ensure compliance against performance standards.

--- Develops and implements key process improvements.

--- Assists in development of systematic approaches for assuring high quality services.

--- Partners with operational team leads, collaborating and calibrating on areas of opportunity that have been identified.

--- Documents performance trends, specific call types to develop processes and improve overall performance.

--- Assesses associate performance and delivers coaching and feedback based on findings.

--- Assists with development of training, QA processes and process improvement.

--- Interacts with work leaders, supervisors and managers. --- Reviews work of levels 1,2,3

--- Provides feedback and coaching to transaction processing personnel on errors created.

--- Provides support in creating and reviewing documented procedures (SOP) Standard Operating Procedures with operations.

--- Detects, analyzes and reports fraudulent activities.

--- Helps in creating corrective and preventive action plans (CAPA) for error elimination or minimization.

--- Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Buffalo , Quality Assurance Associate IV, Other , Buffalo, New York

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