Quality Assurance Associate IV
Posted on: October 13, 2019
About ConduentConduent is the world's largest provider of
diversified business process services with leading capabilities in
transaction processing, automation, analytics and constituent
experience. We work with both government and commercial customers
in assisting them to deliver quality services to the people they
serve. We manage interactions with patients and the insured for a
significant portion of the U.S. healthcare industry. We are the
customer interface for large segments of the technology industry
and the operational and processing partner of choice for public
transportation systems around the world. Whether it's digital
payments, claims processing, benefit administration, automated
tolling, customer care or distributed learning - Conduent manages
and modernizes these interactions to create value for both our
clients and their constituents. Learn more at www.conduent.com.Job
Description--- Monitors transactions to ensure compliance against
--- Develops and implements key process improvements.
--- Assists in development of systematic approaches for assuring
high quality services.
--- Partners with operational team leads, collaborating and
calibrating on areas of opportunity that have been identified.
--- Documents performance trends, specific call types to develop
processes and improve overall performance.
--- Assesses associate performance and delivers coaching and
feedback based on findings.
--- Assists with development of training, QA processes and process
--- Interacts with work leaders, supervisors and managers. ---
Reviews work of levels 1,2,3
--- Provides feedback and coaching to transaction processing
personnel on errors created.
--- Provides support in creating and reviewing documented
procedures (SOP) Standard Operating Procedures with operations.
--- Detects, analyzes and reports fraudulent activities.
--- Helps in creating corrective and preventive action plans (CAPA)
for error elimination or minimization.
--- Conceptualizes, develops, and delivers training modules on
process knowledge, auditing techniques, and quality
tools.ClosingConduent is an Equal Opportunity Employer and
considers applicants for all positions without regard to race,
color, creed, religion, ancestry, national origin, age, gender
identity, gender expression, sex/gender, marital status, sexual
orientation, physical or mental disability, medical condition, use
of a guide dog or service animal, military/veteran status,
citizenship status, basis of genetic information, or any other
group protected by law. People with disabilities who need a
reasonable accommodation to apply for or compete for employment
with Conduent may request such accommodation(s) by clicking on the
following link, completing the accommodation request form, and
submitting the request by using the "Submit" button at the bottom
of the form. For those using Google Chrome or Mozilla Firefox
please download the form first: click here to access or download
Keywords: Conduent, Buffalo , Quality Assurance Associate IV, Other , Buffalo, New York
Didn't find what you're looking for? Search again!