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Group Specialist

Company: Delaware North
Location: Buffalo
Posted on: September 12, 2019

Job Description:

Our Exciting Work EnvironmentTop Performers Only We are looking for the best to be around the best!Delaware North, a leader in the travel services industry is currently seeking sales motivated individuals to promote and sell resort reservations at our inbound contact center in Amherst, NY. (Northpointe Business Park)This position offers great benefits such as: $14.00 an hourMEDICAL, DENTAL, VISION PARTICIPATION AT GROUP RATES401K, PAID VACATIONS, RESORT DISCOUNTSMULTIPLE BREAK ROOMS WITH FRESH FRUIT DAILY, COMPLIMENTARY SODA MACHINE, TEA/COFFEE.Here, we make all of the reservations for our parks and resorts properties (and some gaming properties) throughout the USA and Australia. Come work in fun environment where every day you get to assist guests with booking their dream vacations to destinations such as Shenandoah National Park, SeaCrest Beach Hotel and Tenaya Lodge at Yosemite, just to name a few! The Opportunity We are seeking dedicated Group Specialist. The Group Specialist must have a warm, professional and efficient manner. They must ensure that group contracted rooming requirements are met or alternatives provided based on the needs of the hotel.

Review Group turnovers from Sales Managers and make necessary adjustments Assign proper rooms as per contract and/or rooming list Verifies group rates Put in sell messages for all groups and updates accordingly Communicate all special group needs to the CSM on a continuous basis Communicates with group contacts via phone/email, politely and in accordance with guest path standards. Manually inputting group rooming lists as needed. Anticipates group needs whenever possible and alerts groups in advance to sold out dates over group block or sold out pre and postdates to eliminate surprises at the time the rooming list is submitted. Recognizes and manages group requests that fall outside of the contracted room block. Processes all work completely and accurately Sends out verification emails to group contacts outlining billing, special services, VIP s, room upgrades. Ensures complete and accurate billing is established on every group reservations Participates in GRC, resume and pre-cons as required. Has an understanding of attrition and how it impacts group yield decisions. Alerts DOSM/CSM and Sales Managers as to possibility group will be in attrition Sends out rooming lists to client Reviews resumes Ensures group VIPs are handled appropriately and informs Front Office in resume meetings Requirements:High School diploma or equivalentMinimum 1 year of hotel experience working front deskStrong proficiency in Excel and WordStrong interpersonal skills including listening, empathy and responsivenessAbility to anticipate and solve problemsAbility to multi-task in an efficient, thorough and prioritized mannerAbility to work quickly, accurately and independentlyAbility to speak, read, write and understand EnglishExcellent written and verbal communication skillsProficient in using common computer programsAbility to type 40 WPMAbility to use phone system as required for all aspects of the jobAbility to follow directionAbility to sit for extended periods of time.Who We AreTake your career beyond the ordinary to the extraordinary.At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Associated topics: leader, management, principal, sales director, sales management, sales manager, supervisor, team lead, team leader, territory manager

Keywords: Delaware North, Buffalo , Group Specialist, Other , Buffalo, New York

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