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Customer Support Team Member

Company: Delaware North
Location: Buffalo
Posted on: August 16, 2019

Job Description:

Our Exciting Work Environment Top Performers Only - We are looking for the best to be around the best! Delaware North, a leader in the travel services industry is currently seeking motivated individuals to provide excellent customer support for our Customer Care Team at our inbound contact center in Amherst, NY. (Northpointe Business Park) This position offers great benefits such as: COMPETITIVE HOURLY RATE MEDICAL, DENTAL, VISION PARTICIPATION AT GROUP RATES 401K, PAID VACATIONS, RESORT DISCOUNTS MULTIPLE BREAK ROOMS WITH GAME TABLES AND TEA/COFFEE The Customer Care Team supports our online betting app for our gaming division as well as our social media inquires for various units worldwide. Come work in fun environment where you get to resolve customer support needs with opportunity for growth within the company. This is a new department in our always growing portfolio.The Opportunity We are seeking dedicated Customer Service Associates who have proven experience, enjoy working in a customer support environment and have excellent communication skills to:

  • Use company approved customer service techniques to resolve various support issues.
  • Provide 5-Star personalized experiences to all customers
  • Meet or exceed monthly response time goals
  • Prepare and process incoming customer inquiries accurately and timely
  • Effectively communicate terms and charges to customers
  • Respond to customer inquiries and concerns in a professional and friendly manner
  • Follow and maintain all Quality Assurance standards Requirements:
    • High School diploma or equivalent
    • Minimum 1 year of successful customer service experience
    • Strong interpersonal skills including listening, empathy and responsiveness
    • Ability to anticipate and solve problems
    • Ability to multi-task in an efficient, thorough and prioritized manner
    • Ability to work quickly, accurately and independently
    • Ability to speak, read, write and understand English
    • Excellent written and verbal communication skills
    • Proficient in using common computer programs, social media coorispondance is a plus
    • Ability to type 40 WPM
    • Ability to use phone system as required for all aspects of the job
    • Ability to follow direction
    • Ability to sit for extended periods of time. Who We AreTake your career beyond the ordinary-to the extraordinary.At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Buffalo , Customer Support Team Member, Other , Buffalo, New York

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