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Data Solutions Support Engineer, True North

Company: Delaware North
Location: Buffalo
Posted on: July 13, 2019

Job Description:

Our Exciting Work EnvironmentThis position will be based out of Delaware North's new global headquarters, a state-of-the-art, 12-story, mixed-use building in downtown Buffalo, N.Y. The headquarters facility, reflective of our values, integrates the latest advances in environmental, energy conservation and office design. The OpportunityAt Delaware North we have a a long history of operational success and we have ambitious goals for our future growth and operating performance. These aspirations are supported by a transformative enterprise-wide initiative called True North. True North re-imagines the Delaware North operating model by creating processes and tools and providing enhanced support to our local teams that will enable us to best serve our guests, clients, and 55,000+ associates. To achieve these goals, we need people like you. The True North team is hiring a Data Solutions Support Engineer to provide health monitoring and unparalleled customer advocacy for Delaware North's distributed data platform (Data Lake). Data Solutions is a rapidly growing team that enables Delaware North's vision of using data as differentiator in the hospitality industry. Our work is the foundation of company initiatives to automate business processes, gather insights, and make informed decisions. Our team uses PaaS solutions and Open Source Software to aggregate, process, catalog and distribute large data sets throughout Delaware North's global organization, client base and partners. These foundational services empower Delaware North's mobile, data science, business intelligence, and operational systems. Users of the Delaware North Data Platform range from NASA to several MLB, NBA, NHL, & NFL teams. As a member of our team, the Data Solutions Support Specialist will provide health monitoring and unparalleled customer advocacy for Delaware North's distributed data platform (Data Lake).Daily activities for the Data Solutions Support Engineer include:

  • Triage and resolve support tickets for the data platform and supporting systems
  • Implement data platform improvements and new features
  • Identify and implement improvements to support and data quality tools
  • Interfacing with clients, vendors, and internal users of the data platform on systems access, understanding the data, etc.
  • Participate in group design and architecture sessions
  • Author documentation for standard operating procedures, knowledge base articles, etc.Required Education, Experience, & Skills
    • Bachelor's degree in Computer Science, Information Systems or similar STEM field preferred (or equivalent professional experience)
    • 1 year of experience designing and developing solutions with a modern programming language such as Python, Ruby, JavaScript, Java, C#, etc. Recent graduates with internship experience will be considered.
    • Working knowledge of data structures and formats such as JSON and XML
    • Excellent organizational, oral and written communication skills
    • Ability to effectively troubleshoot and track issues through to resolution
    • Passion for delivering high quality and meaningful results
    • Ability to work now and in the future without sponsorship.Preferred Skills & Experience:
      • Previous experience in a software support, engineering or implementation role
      • Familiarity with RESTful Web Services, ETL, ESB, and microservices
      • Integration testing and automation using a continuous integration (CI) platform (such as Jenkins, TeamCity or Bamboo)
      • Familiarity with cloud computing, analysis & implementation experience (bonus if it relates to Amazon Web Services specifically)
      • Experience working with Agile methodologies
      • Proficiency with Unix/Linux Here's some of what you'll get in return:
        • Join a creative and highly collaborative team that is empowered to select the right technology for the task at hand
        • Regularly scheduled "innovation time" to work on creative applications of new technology (doesn't have to be work related)
        • Flexible work schedule, "casual Fridays", and ability to work remotely in certain cases
        • Opportunity for travel to interesting field locations (small percentage of travel required)
        • Company paid iPhone with LTE service
        • Free coffee, espresso, cappuccino, fruits, and bagels
        • Yearly paid training, conference and certifications of your choice
        • Career growth opportunities - Delaware North values and invests in its family and promotes from within regularly.
        • Benefits including health, dental, paid vacation & holidays, life insurance, short & long term disability insurance, company discounts
        • Annual Company Performance Bonus eligibility
        • 401k with employer match
        • Choice of MacBook Pro or PC Ultrabook and peripheralsWho We AreTake your career beyond the ordinary—to the extraordinary.At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. #LI-PE1

Keywords: Delaware North, Buffalo , Data Solutions Support Engineer, True North, Other , Buffalo, New York

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