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CBO Communications Rep I

Company: M&T Bank
Location: Buffalo
Posted on: July 13, 2019

Job Description:

Save Education - High School Diploma or GED Skills - Time Management - Word Processing - Microsoft Word - Military Experience Function: Serves as the main point of contact for inbound phone calls/emails from branch personnel pertaining to identification, research and resolution of financial transactions inquiries and discrepancies. Maintains high levels of customer services for a variety of routine topics. Facilitate timely conveyance of communications and documentation to appropriate parties to ensure efficiency and risk mitigation. Responsibilities: Receive and respond to questions and inquiries via incoming calls and emails from the branch network and various business partners; provide excellent customer service using acquired knowledge. Escalate cases of potential internal fraud to higher management. Work with customers and/or business partners to resolve product issues, customer problems and more complex inquiries originating in the branch network. Create general ledger and customer transactions in an accurate and efficient manner as required; approve general ledger and customer transactions completed by peers. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M & T Bank brand. Maintain M & T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Nature & Scope: This position works independently under general supervision. Required Qualifications: High school diploma or equivalent (GED) and a minimum of 3 years' work experience Preferred Qualifications: Knowledge and understanding of Centralized Branch Operations (CBO) reconciliation processes and branch procedures in assigned function In-depth understanding of all branch operations, policies and procedures including front and back-end transaction processing and work flow Proven verbal and written communication skills Knowledge of branch procedures, including those related to security, audits and internal controls Self-motivated Well-organized Proven time management skills Proven prioritization skills Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software Ability to work under critical time constraints We encourage candidates with relevant military experience to. About M & T At M & T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our holders ever make. So when looking to advance your career, look to M & T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. Location Buffalo, New York, United States of America

Keywords: M&T Bank, Buffalo , CBO Communications Rep I, Other , Buffalo, New York

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