BuffaloRecruiter Since 2001
the smart solution for Buffalo jobs

Lead Specialist (Fraud Services)

Company: KeyCorp
Location: Buffalo
Posted on: June 14, 2019

Job Description:

Typical work hours after training period completes will be 11:30 a.m. - 8:00 p.m. Candidates will need the ability to work 8:00 a.m. - 4:30 p.m. during the training period.

About the Business
As a part of Fraud Services, the Fraud Case Analysis team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.

About the Job
Perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, counterfeit checks, and other potential fraud related transactions. Perform detailed examinations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity.

Essential Job Functions

* Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings.

* Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services

* Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management

* Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.

* Obtain and provide detailed documentary evidence to support confirmed fraud activity.

* Maintain ongoing communication with internal and external clients regarding associated account resolution.

* Charge off all suspicious activity related cases

* Determine loss accountability

* Process restitution/recoveries

* Other specialized tasks when required.

* Essential job duties
Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather that focusing on one specific role.
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned

Required Qualifications

* Two years banking operations/ branch experience; or equivalent of education and experience

* Proven accuracy and organizational skills.

* Proven ability to manage multiple diverse tasks simultaneously.

* Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance.

* Proven written and verbal skills.

* Proven ability to analyze, solve problems, and make decisions effectively and independently.

* Microsoft Office / Windows Experience.

Required and/or Preferred Qualifications
Typically 1-3 years of experience in operations role
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Demonstrated leadership skills
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Intermediate understanding of accounting principles
Intermediate understanding of banking policies, procedures, government regulations
Intermediate understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures and governmental regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
May train or assist in training new staff
Ability to work with minimal supervision in decision making
Exceptional attention to detail.
Excellent customer service skills.
Experience in Fraud Investigations preferred

KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.

Keywords: KeyCorp, Buffalo , Lead Specialist (Fraud Services), Other , Buffalo, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Home Based Workers Needed
Description: The leading DMPO Discount Medical Plan Organization is looking for Benefit Consultants to market their plans. A license is not needed. Experience is a plus but not
Company: AmeriPlan USA
Location: Buffalo
Posted on: 06/19/2019

Inbound Travel Consultant
Description: Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client (more...)
Company: Mommy Jobs Online
Location: Buffalo
Posted on: 06/19/2019

Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Rochester
Posted on: 06/19/2019


74D Chemical Operations Specialist
Description: 74D Chemical Operations SpecialistJob ID: Job Views: 30Location: BUFFALO, New York, United StatesZIP Code: 14213Job Category: EngineerPosted: 05.29.2019Age Requirements: Must be between the ages of 17 (more...)
Company: Army National Guard
Location: Buffalo
Posted on: 06/19/2019

$190K salary or more + Student Loan & Sign-on in Upstate NY Village -
Description: 190K salary or more Student Loan Sign-on in Upstate NY Village - Independent CRNA Please ask for Sean Goldstein at Click Here to Apply or Click Here to Apply when inquiring about this job. We (more...)
Company: CompHealth
Location: Rochester
Posted on: 06/19/2019

Named Account Executive - Rochester
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.From smart office technology (more...)
Company: Konica Minolta
Location: Rochester
Posted on: 06/19/2019

Transcriber for Law Enforcement Audios (Remote)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Buffalo
Posted on: 06/19/2019

Bilingual Intermediate Associate Compliance Surveillance Analyst
Description: ul li Primary Location: United States,New York,Buffalo li Education: Bachelor's Degree li Job Function: Compliance and Control li Schedule: Full-time li Shift: Day Job li Employee Status: (more...)
Company: Citi
Location: Buffalo
Posted on: 06/19/2019

Packers
Description: Package Handlers and packers needed in logistics
Company: Confidential
Location: Buffalo
Posted on: 06/19/2019

Make your own schedule
Description: TeamHealth has an excellent
Company: buffalo, ny
Location: Buffalo
Posted on: 06/19/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Buffalo RSS job feeds