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Lead Specialist (Fraud Services)

Company: KeyCorp
Location: Buffalo
Posted on: June 14, 2019

Job Description:

Typical work hours after training period completes will be 11:30 a.m. - 8:00 p.m. Candidates will need the ability to work 8:00 a.m. - 4:30 p.m. during the training period.

About the Business
As a part of Fraud Services, the Fraud Case Analysis team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.

About the Job
Perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, counterfeit checks, and other potential fraud related transactions. Perform detailed examinations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity.

Essential Job Functions

* Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings.

* Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services

* Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management

* Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.

* Obtain and provide detailed documentary evidence to support confirmed fraud activity.

* Maintain ongoing communication with internal and external clients regarding associated account resolution.

* Charge off all suspicious activity related cases

* Determine loss accountability

* Process restitution/recoveries

* Other specialized tasks when required.

* Essential job duties
Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather that focusing on one specific role.
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned

Required Qualifications

* Two years banking operations/ branch experience; or equivalent of education and experience

* Proven accuracy and organizational skills.

* Proven ability to manage multiple diverse tasks simultaneously.

* Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance.

* Proven written and verbal skills.

* Proven ability to analyze, solve problems, and make decisions effectively and independently.

* Microsoft Office / Windows Experience.

Required and/or Preferred Qualifications
Typically 1-3 years of experience in operations role
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Demonstrated leadership skills
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Intermediate understanding of accounting principles
Intermediate understanding of banking policies, procedures, government regulations
Intermediate understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures and governmental regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
May train or assist in training new staff
Ability to work with minimal supervision in decision making
Exceptional attention to detail.
Excellent customer service skills.
Experience in Fraud Investigations preferred

KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.

Keywords: KeyCorp, Buffalo , Lead Specialist (Fraud Services), Other , Buffalo, New York

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