Lead Specialist (Fraud Services)
Posted on: June 14, 2019
Typical work hours after training period completes will be 11:30
a.m. - 8:00 p.m. Candidates will need the ability to work 8:00 a.m.
- 4:30 p.m. during the training period.
About the Business
As a part of Fraud Services, the Fraud Case Analysis team focuses
on detecting and preventing fraud related activity to minimize
losses to the bank and enhance our relationships with our
customers. We execute on a pro-active strategy of fraud detection,
protecting both the bank and our customer, while providing
About the Job
Perform a variety of complex and specialized tasks associated with
identifying suspected deposit fraud, counterfeit checks, and other
potential fraud related transactions. Perform detailed examinations
on depository relationships and transactions to confirm or disprove
potential fraud related transactions and related activity.
Essential Job Functions
* Perform detailed analysis on depository accounts that appear to
have activity that would support suspicions of deposit fraud or
counterfeit check activity and provide detailed documentary
evidence to support findings.
* Take precautionary measures on accounts and/ or transactions to
mitigate risk to KeyBank and/ or Key Bank clients and provide
direction to all lines of businesses supported by Fraud
* Communicate information on deposit fraud suspects to account
relationship officers, corporate investigations, and area
* Document daily review and analysis of suspect transactions,
providing area management with reports recapping current
* Obtain and provide detailed documentary evidence to support
confirmed fraud activity.
* Maintain ongoing communication with internal and external clients
regarding associated account resolution.
* Charge off all suspicious activity related cases
* Determine loss accountability
* Process restitution/recoveries
* Other specialized tasks when required.
* Essential job duties
Primary focus is on moderate execution within defined parameters
with some expansion to complex issues based on development. Roles
at this level are responsible for moderate operational and/or
Administering moderate procedures, analysis, tasks and reporting
while receiving limited instructions for filing, recording,
processing, servicing, recording, and/or organization of
documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for
This role covers a combination of staff within the areas of credit
cards, retail banking, small business banking, consumer lending,
mortgage banking, collections, recovery, origination, or auto
finance and cover a broad range of responsibilities and duties
Identifies and resolves moderate issues by following established
guidelines. Refers more complex problems to Senior level or
supervisor. May provides service in relation moderate complex
billing inquiries, service requests, suggestions and complaints
Individual at this level is expected to use some independence of
thought but to refer more complex problems to supervisors or other
experts. while contributing to work flow or process change and
redesign, and to form a strong basic understanding of the specific
product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather that
focusing on one specific role.
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to
Other duties as assigned
* Two years banking operations/ branch experience; or equivalent of
education and experience
* Proven accuracy and organizational skills.
* Proven ability to manage multiple diverse tasks
* Ability to complete functions within available timeframes and
achieve service level agreements to ensure regulatory
* Proven written and verbal skills.
* Proven ability to analyze, solve problems, and make decisions
effectively and independently.
* Microsoft Office / Windows Experience.
Required and/or Preferred Qualifications
Typically 1-3 years of experience in operations role
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team
Open minded and adaptable to new ideas in a changing
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal
Demonstrated leadership skills
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed
Comfortable navigating multiple computer systems and
Proficient in Microsoft Office applications
Intermediate understanding of accounting principles
Intermediate understanding of banking policies, procedures,
Intermediate understanding of loan documentation
Proven ability to handle all monetary/ processing functions
Moderate knowledge/experience in multiple payment delivery
channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures and governmental
Ability to perform moderate scheduled and non-scheduled maintenance
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse
difficult customer situations independently
May train or assist in training new staff
Ability to work with minimal supervision in decision making
Exceptional attention to detail.
Excellent customer service skills.
Experience in Fraud Investigations preferred
KeyCorp is an Equal Opportunity and Affirmative Action Employer
Keywords: KeyCorp, Buffalo , Lead Specialist (Fraud Services), Other , Buffalo, New York
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