BuffaloRecruiter
the smart solution for Buffalo jobs

Customer Solutions Tech Support - Work From Home

Company: Mommy Jobs Online
Location: Buffalo
Posted on: October 10, 2018

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLbrittany on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Buffalo , Customer Solutions Tech Support - Work From Home, Other , Buffalo, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Part Time Event Specialist inside BJ’s Wholesale Club
Description: Part Time Event Specialist inside BJ rsquo s Wholesale Club Are you outgoing and enjoy talking to people If so, you rsquo d be a great fit for the fun world of product demonstrations Our part time Event (more...)
Company: Advantage Solutions
Location: Buffalo
Posted on: 10/19/2018

Now interviewing - Work from home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Discount health company
Location: Niagara Falls
Posted on: 10/20/2018

Benefit Specialist Working from Home !
Description: Interviewing for Work at Home Positions Start Working At Home Today We are currently
Company: Ameriplan
Location: Rochester
Posted on: 10/20/2018


25Q Multi-Channel Transmission Systems Operator-Maintainer
Description: 25Q Multi-Channel Transmission Systems Operator-Maintainer Job ID: Job Views: 25 Location: BUFFALO, New York, United States ZIP Code: 14213 Job Category: Signal and Military Intelligence Posted: 10.16.2018 (more...)
Company: Army National Guard
Location: Buffalo
Posted on: 10/19/2018

Now interviewing - Work at home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Careers Division
Location: Rochester
Posted on: 10/20/2018

CRS Part time and Full Time?...GET PAID WORKING FROM HOME!
Description: We are currently Hiring customer services and benefits reps who can work part-time
Company: SEO for Local Businesses
Location: Rochester
Posted on: 10/20/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Roches
Description: Professional Landscapers - Grow Your Business With HomeAdvisor Roches Over 25 million homeowners
Company: HomeAdvisor
Location: Rochester
Posted on: 10/19/2018

Policy Title Typists
Description: We are a national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: Rochester
Posted on: 10/20/2018

W18-2757S Relief Operator P (Military Veterans Wanted!)
Description: Description About the Position: Under general supervision to relieve regular operators in various classes of stations or plants, and to relieve other operating employees. Also to perform miscellaneous (more...)
Company: National Grid
Location: Buffalo
Posted on: 10/19/2018

Work from Home in 2018 - Flexible Family Schedule
Description: Make 2018 the year to take charge of your future. Telecommute and earn an honest, reliable income from home.
Company: Discount Medical Plans
Location: Buffalo
Posted on: 10/19/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Buffalo RSS job feeds