Real Estate Client Engagement Specialist

Company: High Falls Sotheby's International Realty
Location: Rochester
Posted on: May 30, 2025

Job Description:

Join a prestigious and growing team at High Falls Sotheby's International Realty as a Real Estate Inside Sales Agent (ISA) and Client Care Specialist, and take the first step in launching a rewarding real estate career right here in Rochester, NY.



In this role, you'll be at the heart of client experience-serving as the initial point of contact for new leads, managing communications through phone, text, and email, and coordinating with our top-performing agents to ensure each client receives the exceptional service we're known for. You'll not only develop valuable industry knowledge but also build lasting relationships while helping clients navigate one of the biggest decisions of their lives.



What makes this opportunity exceptional?



--- Pathway to Growth: This is more than just a job-it's a career launchpad. You'll receive real-world experience, personalized mentorship, and exposure to top-tier real estate operations.
--- Team Culture that Inspires: Join a close-knit team that celebrates collaboration, supports one another, and genuinely enjoys the work we do. We believe in maintaining a balance of hustle and humor.
--- Continuous Learning: You'll be empowered with weekly coaching, hands-on guidance, and access to tools that sharpen your skills and prepare you for your next step in real estate.
--- Prestige and Purpose: Be part of the globally recognized Sotheby's International Realty brand while making a meaningful impact in our local community.

If you're dependable, enthusiastic about helping others, and excited to grow with a leading real estate team, this is the perfect opportunity to thrive.

Responsibilities:
--- Be the Local Expert: Stay informed on local real estate trends, listings, and community insights to confidently answer client questions and build trust.
--- Deliver Exceptional Service: Conduct timely and consistent follow-ups to ensure clients feel supported, heard, and valued throughout their home-buying or selling journey.
--- Master Communication: Manage and respond to client emails with professionalism and urgency, ensuring every inquiry receives prompt, thoughtful attention.
--- Drive Results: Maintain and monitor the sales pipeline, keeping an eye on key metrics and working proactively to meet or exceed team sales goals.
--- Sharpen Your Edge: Participate in daily sales training and role-playing sessions to continuously enhance communication, persuasion, and conversion skills.
--- Coordinate with Precision: Schedule and confirm appointments with clients and agents, following up efficiently to ensure seamless interactions and next steps.

Qualifications:
--- Coachable & Collaborative: Embraces feedback and works well in a team environment, understanding that personal growth and collaboration are key to thriving in this role.
--- Highly Organized: Skilled in managing multiple priorities, tasks, and deadlines with efficiency and focus.
--- Excellent Communicator: Possesses clear, confident, and professional verbal and written communication skills.
--- Sales Savvy (Preferred): Previous phone-based sales experience is a strong plus, especially in a fast-paced or client-focused environment.
--- Flexible Availability: Open to both full-time and part-time scheduling, with the ability to work various shifts as needed.
--- Adaptable & Resilient: Comfortable adjusting to market changes and external shifts, maintaining composure and productivity.
--- Real Estate Knowledge (Bonus): A real estate license or familiarity with the industry is beneficial but not required.
--- Team-Oriented: Values a strong team culture and contributes to a collaborative, goal-driven atmosphere while maintaining individual accountability.

About Company:
At High Falls - Sotheby's International Realty, we bring together top-tier experts from Rochester's real estate sector and global marketing to deliver unparalleled service, insider insights, and exceptional results. Our dynamic team seamlessly integrates proven systems, innovative and award-winning marketing strategies, meticulous follow-up, and cutting-edge technology to empower your success. If you're ambitious, eager for professional growth, and driven by a relentless pursuit of excellence, our team is the ideal environment for you. We are dedicated to nurturing both your professional and personal development, going beyond traditional boundaries. Join us to explore the exciting opportunities that await within our vibrant team!

Keywords: High Falls Sotheby's International Realty, Buffalo , Real Estate Client Engagement Specialist, Other , Rochester, New York