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Essential Plan Account Manager - Buffalo, NY (Bilingual Bengali and Arabic)

Company: UnitedHealth Group
Location: Buffalo
Posted on: April 3, 2024

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
United Healthcare Community and State's Sales Markets are key drivers of the organization's overall growth. As a NY Essential Plan (EP) Account Manager, you'll utilize innovative strategies and programs to ensure access to health care coverage for the underserved and impact millions of lives. Great sales are the result of solid purpose, conviction, and pride - pride in your ability and your product. You'll use your energetic, empathetic approach to marketing and add value to our team. Through community marketing and outreach efforts, you will have direct impact on membership growth and retention. You'll use your creativity, strategic lens, and outspoken attitude to be part of an elite team to rewrite the history of UnitedHealth Group.
Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, this Essential Plan Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. This sales manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19 to 64.
This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new business to business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP growth strategy in key areas in New York. (Training on all government programs will be conducted upon hire.)
**** This is a non-exempt/outside/field sales position ****
*** Hourly base pay + Commission ***
Primary Responsibilities:


  • Enroll eligible members in UHC Essential Plan
  • Build and foster relationships with key accounts (provider offices, CBOs, housings, etc.)
  • Presents health plan information to providers, business advocacies, potential eligible and closing sales
  • Serve as point of contact for member to provide excellent service and enrollment experience
  • Lead pipeline management
  • Meeting or exceeding sales and enrollment expectations within assigned territory
  • Conduct product information presentations in multiple settings, including in-home consultations
  • Function independently and responsibly with minimal need for supervision
  • Track and measures various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems
  • Provide input, support and feedback on promotional opportunities, benefits, and other issues
  • Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
  • Input consumer demographics and interactions into company systems as appropriate
  • Manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
  • Track a schedule to keep appointments on time and information pertaining to those appointments in timely manner
  • Performs other duties as required

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • 2+ years of business-to-business (B2B), business-to-consumer (B2C) direct marketing, outside sales, territory management or community outreach experience
    • Proficient in MS Office (Outlook, Word, Excel, Power Point)
    • Have driver's license and good driving history
    • Have insured and reliable vehicle
    • Travel locally up to 100% of time within the Buffalo, NY market area
    • Work core business hours, Monday - Friday and flexible nights and weekends, when required
    • Reside in/within commutable distance to Buffalo, NY


      Preferred Qualifications:

      • Active life/health insurance license
      • Experience with enrollment in Medicaid/Essential Plan/Child Health Plus products
      • Experience giving professional presentations to all levels of organization including executive leadership
      • Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
      • Experience in strategic planning, sales strategies and/or retention
      • Familiar with enrollment and eligibility in New York's public health insurance programs
      • Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations
      • Bilingual
      • Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory


        New York Residents Only: The hourly range for this role is $19.23 to $38.46 per hour. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Buffalo , Essential Plan Account Manager - Buffalo, NY (Bilingual Bengali and Arabic), Other , Buffalo, New York

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