Masters Level Crisis Counseling Specialist II - Sunday 8am-6pm
Company: Crisis Services
Location: Buffalo
Posted on: May 26, 2023
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Job Description:
Crisis Services, 100 River Rock Road, Buffalo, NY 14207POSITION
SUMMARY: Assure the seamless availability and delivery of crisis
phone counseling including lethality assessment, supportive
counseling, and information and referral to individuals who contact
Crisis Services 24-hour hotline via dedicated lines from outpatient
community mental health clinicsESSENTIAL JOB FUNCTIONS:Maintain a
commitment to the mission and work of Crisis Services with a deep
appreciation for and sensitivity to the guiding principles of the
organization.Staff the dedicated clinic crisis phone lines for
specified hours as assigned by Director of Crisis Counseling
Program.Provide supportive counseling to individuals who contact
the dedicated clinic crisis phone lines.Provide lethality
assessment with corresponding documentation and dispatch
appropriate level of intervention.Provide information and referral
to individuals who contact the dedicated clinic crisis phone
lines.Screen all clinical calls for lethality per AAS
guidelines.Enter all calls in an iCarol call report, including
demographic information and presenting problem. Assign follow-up to
appropriate community mental health clinic.Appropriately complete
interagency program referrals.A minimum of on-call consultant hours
per month as assigned by Director of CCP Program and as stipulated
in CWA collective bargaining agreement.Participate and engage in
clinical supervision with assigned CCP program supervisor.Other
duties as assigned by Director of Crisis Counseling program or the
Supervising Counselor for the purpose of ensuring the efficient and
effective functioning of the department.QUALIFICATION
REQUIREMENTS:Knowledge: Must possess strong knowledge of mental
health and suicide dynamics and effects, public awareness and
crisis prevention and intervention services. Superior knowledge of
HIPAA laws/regulations with regard to protected health information;
code of ethics, confidentiality and privacy principles. Ability to:
Work independently and as part of a team. Excellent problem
solving, conflict management, organizational and time management
skills. Demonstrate high level of compassion and empathy,
confidentiality and understanding for clients. Effective verbal,
written and interpersonal communication with clients, supervisor,
staff, and other departments; Exercise sound judgment and
discretion; Be reliable and consistent in attendance, punctuality,
work ethic and professionalism; Manage multiple tasks, and
establish priorities in a rapidly changing and fast paced
environment.Education: Master's Degree from an accredited college
and/or university in human service field, social work or relevant
field plus licensure in Social Work (LMSW or LCSW) OR licensure in
Mental Health Counseling (LMHC) required.Experience: Minimum one
year of supervised professional experience (pre- or post-graduate)
providing direct services to individuals in a mental health
setting; preferably working with individuals with severe and
persistent mental illness. Experience with crisis situations and
quickly establishing rapport with clients preferred. Working
knowledge of trauma-informed care a plus; Demonstrated ability and
experience working with diverse populations.
Keywords: Crisis Services, Buffalo , Masters Level Crisis Counseling Specialist II - Sunday 8am-6pm, Other , Buffalo, New York
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