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Client Relationship Specialist

Company: Otis Elevator CO
Location: Buffalo
Posted on: May 26, 2023

Job Description:

Date Posted:
United States of America
Otis Elevator Company is searching for a highly motivated Sales Specialist to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.
Essential Responsibilities

  • Manage a portfolio of approximately 1,000 units

  • Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling

  • Build relationships by contacting customers on a rotational basis or as dictated by customer expectations

  • Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics

  • Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities

  • Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts

  • Assist with customer concern resolution along with Operations, including Service PM and Supervisor

  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results

    Education / Certifications

    • High school diploma or equivalent required; bachelor's degree preferred

      Basic Qualifications

      • Excellent demonstrated customer service skills required

      • Ability to work in a highly team-oriented and dynamic environment

      • Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers

      • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

      • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

      • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

        Preferred Qualifications

        • Previous sales experience preferred

          Otis is the world's largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 - elevator system, energy-saving ReGen--- drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
          Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .
          Privacy Policy and Terms:
          Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms
          We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Keywords: Otis Elevator CO, Buffalo , Client Relationship Specialist, Other , Buffalo, New York

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