Patient Support Specialist I

Company: Spectrum Health and Human Services
Location: Buffalo
Posted on: March 18, 2023

Job Description:

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time & Part-time: 326 Orchard Park Road, West Seneca

**PART TIME HOURS are afternoon/evening (12-7) availability and Friday daytime hours**

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

MAJOR DUTIES AND RESPONSIBILITIES:

+ Knowledge and demonstration of agency core values in day-to-day activities

+ Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment

+ Consistently maintain a neat, organized work environment

+ Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP

+ Processes Intakes, scheduling, auditing of all progress notes, posting and filing

+ Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate

+ Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews

+ Reconciliation and posting of all client payments

+ Processing of client records

+ Typing

+ Oversight of other Office Staff with day-to-day tasks

+ Constant direct communication with Director of Reimbursement & Support Services

+ Other Duties as assigned

+ Type business letters, memorandums, reports, charts, etc. on a personal computer

+ Composes and prepares routine correspondence for signature

+ Establishes and maintains confidential files and records

+ Proofreads and corrects grammatical, punctuation and spelling errors

+ Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items

+ Attends departmental meetings; takes notes and prepares/distributes meeting minutes

+ Orients new personnel to agency's policies and procedures

+ Answers telephone and direct calls to the appropriate person

+ Orders and maintains office supplies and equipment

+ Operates office machines and instructs others in the operation of same

SKILLS/COMPETENCIES:

+ Ability to generate standard business letters, forms, contracts, proposals, presentations, etc. Strong understanding of and ability to use internet search engines

+ Excellent interpersonal skills and communication skills both verbal and written

+ Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills

+ Ability to handle multiple tasks

+ Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.

+ Ability to operate office equipment

EDUCATION REQUIREMENTS:

+ High School Diploma or equivalent

EXPERIENCE:

+ Three years work-related experience. Previous supervisory experience preferred

Must possess valid Driver's license and ability to travel between locations if needed.

Keywords: Spectrum Health and Human Services, Buffalo , Patient Support Specialist I, Other , Buffalo, New York