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Patient Care Coordinator

Company: UBMD Surgery
Location: Buffalo
Posted on: January 27, 2023

Job Description:

*Title: Patient Care Coordinator* *Department: General Surgery* *Reports to: Team Lead/Clinical Operations Manager* *Position Summary: *Represents physicians by being the primary mode of communication between patients and provider. Ensure all necessary tasks are completed leading up to a patient procedure. Performs a full range of duties to support day to day operations and ensure high quality service for our patients. Expected to handle sensitive information confidentially. Essential Functions: * Schedule office or hospital-based procedures, surgeries, diagnostic testing, and follow-up * Obtain any required prior authorizations and verify insurance requirements * Ensure patients have proper medical clearance in place * Provide patients and facilities with applicable instructions, pre-admission testing, forms and consents necessary for procedures/surgery to take place * Complete Disability, Workers Compensation, FMLA, and No-Fault paperwork * Coordinate any special equipment, testing or medications needed for scheduled procedure/surgery * Provide assistance to patients and their families in regard to preparing for procedure/surgery by answering any pertinent questions, and/or addressing any concerns * Managing any mail/fax/paperwork associated with facilitation of procedure/surgery including medical record requests by facilities or patient care team * Ensure physician/provider productivity by maintaining calendars; scheduling appointments, professional meetings, consultation and conferences. * Answer phones and triage accordingly, schedule appointments, admissions, surgeries and laboratory services * Maintains quality results by following and enforcing standards * Function as liaison between Patient and Provider to deliver excellent patient care and a positive patient experience. * Serves and protects the health care community by adhering to professional standards, hospital policies and procedures Other Functions: * Establish and maintain a professional and polite rapport with all patients and staff * Perform special projects assigned by lead assistant/practice manager or provider * Provide cross coverage within department when deemed necessary * Occasionally perform front office duties as assigned. * Update job knowledge by participating in educational opportunities. Minimum Job Requirements: Education: High School Diploma or equivalent required. Completion of Medical Secretary Program preferred. Experience/Qualifications : 2 years clinical office experience required. Strong communication and interpersonal skills essential to ensure high quality customer service. Strong typing skills required. Job Type: Full-time Benefits: * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends COVID-19 considerations: We have clear COVID-19 protocols and utilize PPE. Initial COVID vaccines are required. Experience: * Medical Office: 1 year (Preferred) * Surgical Scheduling: 1 year (Preferred) Work Location: One location

Keywords: UBMD Surgery, Buffalo , Patient Care Coordinator, Other , Buffalo, New York

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